Art Tosounian
Sales
Houston,Texas
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Pipeline Controller
Energy Transfer LP
10.2021 - Current
- Liquid Control – Initiate pump and delivery, schedule changes, monitor tank inventories, meter counts, line pressures and temperatures
- Ensure delivery of batches on time to meet nominations
- Collaborate with field personnel to optimize the use of pumps, and pipeline equipment, ensuring efficient gas deliveries and handling of liquid commodities
- Monitor and maintain pipeline pressures within specified design criteria while ensuring the quality of liquids at various delivery points
- Close collaboration with different departments within Energy Transfer to execute scheduled changes
- Act as primary contact in emergency response situations, responsible for notifying local emergency services, Energy Transfer emergency services and Energy Transfer management
- Work alongside field personnel to troubleshoot communication issues, SCADA systems, and other operational equipment.
Territory Account Manager
SMC Pneumatics
07.2018 - 10.2021
- Grew Territory Sales Year Over Year by 4-8%, Territory sales $1.6M
- Establish new OEM and MRO accounts, while maintaining and expanding relationships with existing accounts.
- Specialized in the sales of pneumatic solenoid valves, cylinders, air prep, fittings and tubing
- Trained new team members on account management techniques, presentations, and using CRM system leading to a more efficient workforce.
- Work closely with distributors to stock their shelves components necessary for their market
- Brought on new distributor, trained the sales team on SMC components
- Provided vital support and education to distributors and clients, particularly in the introduction of new products and cross selling efforts
- Spearhead business development initiatives through presentations and relationships, with distributors and end users, and Marketing Blitzes
- Served diverse industries in automation, mobile, oil & gas, chemical, life science, aerospace ground support, power generation, steam systems, food & packaging, municipalities and aggregate
- Managed quoting processes, monitored open order status, and tracked item inventory to ensure operations.
- Delivered engaging presentations demonstrating product features and benefits that resonate with clients'' unique requirements.
- Expanded client base by identifying and targeting prospective customers within the assigned territory.
- Managed multiple accounts simultaneously while maintaining a high level of responsiveness to client inquiries and concerns.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Kept detailed records of daily activities through CRM.
Branch Sales Manager/Outside Sales
Zemarc Corporation
11.2012 - 04.2016
- Distributor of Parker, Dixon, Barksdale, Cross, Enerpac, CAT Pumps, Lincoln Lubricator, Tempsonics
- Increase branch sales by 32%, Raised branch Sales from $1.3M to $1.9M
- Sales of Fluid Motion Components: Hydraulic and Pneumatic Components, Ball Valves, Solenoid Valves, Actuators, Pressure Relief Valves, Pumps, Motors, Instrumentation Fittings, Pressure Sensors, Temperature Sensors
- Industry specific Marketing Projects and Sales to OEM, MRO, automation, mobile, Oil & Gas, Life Sciences, Aerospace Ground Support, Power Generation, Food & Packaging, Off-Road Mobile Industry, Manufacturing.
- Manage, train sales team, work with sales team development and increase market share by focusing in market segments
- Direct and coordinate the efforts of sales personnel toward the accomplishment of objectives while improving the organization's competitive position
- Work with Sales Team to prepare strategically priced RFQ, RFP's and purchase orders
- Work with Accounting personnel in resolving invoice discrepancies
- Analyze customer base and reviewed trends and historical orders to access target customers while keeping retention
- Create weekly sales team meetings and training sessions to ensure client inquiries and goals are being met
- Verify and specify according to customer's standards – ATEX, Intrinsic, ASME
- Coached, mentored, set goals and provide feedback to sales team members to enhance individual performance, ultimately contributing to overall success of the branch.
- Resolved customer complaints to maintain high level of satisfaction.
- Cultivated a collaborative work environment by encouraging open communication among team members, promoting positive teamwork dynamics.
- Championed ongoing professional development for self and team members alike; encouraged continued learning as a means of staying current on industry trends and best practices.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Service Consultant Auto Repair
Toyota of Glendale
04.2011 - 11.2012
- Consistently met and exceeded monthly quota of $100,000 by growing relationships and trust with clients.
- Develop estimates and sell auto repair services to customers by explaining the damages and component replacement necessary
- Interact with customers to diagnose the auto mechanical problems
- Cross sell additional offerings and preventative maintenance services that are beneficial for upkeep and safety
- Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
- Analyzed customer feedback data to identify trends and implement targeted improvements, leading to consistently high satisfaction scores.
Operations Manager/ Sales and Business Development
Joe's Service and Auto Repair Shop
10.2002 - 04.2011
- Manage daily operations of auto mechanic shop and market which included a staff of 18 employees
- Sell auto repair services to customers by explaining the damages and component replacement necessary
- Work closely with Dealer Rep to introduce New Products, and use the Mystery Shopper program to improve performance
- Direct procurement of materials, supplies and parts
- Review operational expenses and reports to access losses and build efficiencies around it
- Prepare and submit quarterly budget forecast and monitor actual to budget/forecast variance analysis.
Bulk Fuel Account Sales and Development/ Transportation & Scheduling Manager
American Trucking Company
04.2004 - 07.2006
- Bulk Fuel Sales - Develop existing accounts and establishing new accounts with retailers
- Manage, Train sales team, Work with sales team development and increase market share by focusing in market segments
- Manage and Schedule of on time delivery to retailers
- Work with brokers to increase nominations
- Establish Gas and Diesel Contracts with Fleets
- Continuously analyze and understand fleet utilization to ensure effectiveness of trucks
- Resolve problems occurring within the department and streamline processes to ensure consistency in operations
- Ensure work according to all Federal, State, and local regulations
- Maintain understanding of transport equipment and trucks and DOT regulations.
Quality Control Analyst II
Delta Tau Data Systems
05.2000 - 02.2002
- Perform data analysis of test motion control devices to determine functional requirements, performance and module reliability
- Communicate effectively with system developers and programmers to enhance development of applications
- Analyze results, track defects and generate reports.
Quality Control Analyst I, Technical Sales OEM Products
Continuum Engineering
01.1996 - 05.2000
- Evaluate the quality of the product and applications
- Identify and coordinate quality process improvement initiatives with developers
- Assist in development of test programs that help improve accuracy of quality assurance.
Education
Bachelor of Science - Project Management and Administration
ITT Technical Institute
SylmarElectronic Engineering -
Cal State University, Northridge
Skills
- B2B Sales
- Territory Management
- New Business Development
- Pipeline Management
- Sales Presentations
- Staff Training and Development
- Solution selling
- CRM proficiency
Certification
- International Fluid Power Society
- Certified Fluid Power Hydraulic Specialist & Certified Fluid Power Pneumatic Specialist
- Parker-Hannifin Certified Fluid Connector Specialist
- Parker-Hannifin Certified Pneumatic Products
- Parker-Hannifin Instrumentation Training
- SMC Pneumatic Training
Timeline
Pipeline Controller
Energy Transfer LP
10.2021 - Current
Territory Account Manager
SMC Pneumatics
07.2018 - 10.2021
Branch Sales Manager/Outside Sales
Zemarc Corporation
11.2012 - 04.2016
Service Consultant Auto Repair
Toyota of Glendale
04.2011 - 11.2012
Bulk Fuel Account Sales and Development/ Transportation & Scheduling Manager
American Trucking Company
04.2004 - 07.2006
Operations Manager/ Sales and Business Development
Joe's Service and Auto Repair Shop
10.2002 - 04.2011
Quality Control Analyst II
Delta Tau Data Systems
05.2000 - 02.2002
Quality Control Analyst I, Technical Sales OEM Products
Continuum Engineering
01.1996 - 05.2000
Bachelor of Science - Project Management and Administration
ITT Technical Institute
Electronic Engineering -
Cal State University, Northridge