Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Certification
Timeline
Generic

Artavia Webb

Roseville,MI

Summary

Friendly and energetic with exceptional common ground enhancing customer experiences in a service setting. Available Monday through Friday and for holidays. Exhibit excellent customer services to customers to ensure repeat business. Courteous with hospitality when directing customers to complete sales. Maintain work area in a sanitary and functional manner in accordance with all local food service regulations. Constantly finding new ways to exceed customers' expectations with personalized service. Reliable employee seeking this position which is fast-paced. Offering excellent communication and good judgment. Experienced Management with over 3 years of experience in this industry of customer service and sales. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Property Manager

NASA Storage Istorage
Warren, MI
10.2024 - Current
  • Developed strong relationships with local businesses, generating referrals and promoting the self-storage facility within the community.
  • Managed daily operations for efficient facility management, ensuring a clean and well-maintained environment.
  • Resolved customer complaints professionally, maintaining positive client relationships even during difficult situations.
  • Increased customer satisfaction by providing exceptional service and addressing customer needs promptly.
  • Conducted regular facility inspections to identify and resolve maintenance issues in a timely manner.
  • Organized promotional events to increase public awareness of the self-storage facility''s offerings.
  • Established team priorities, maintained schedules and monitored performance.

Sales Associate

Burlington Coat Factory
Roseville, MI
12.2023 - 10.2024
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Excellent communication skills, both verbal and written.
  • Self-motivated, with a strong sense of personal responsibility.

Retail Service Associate

Rainbow Shops
Roseville, MI
06.2023 - 07.2024
  • Utilized point-of-sale system for efficient transaction processing as well as tracking customer purchase history when applicable.
  • Collaborated with team members to achieve daily sales goals and exceed performance targets.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
  • Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
  • Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
  • Participated in regular inventory audits, identifying discrepancies and ensuring accurate record-keeping practices were followed.
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly.

Lead Machine Operator

Plast-o-foam
10.2021 - 01.2022
  • Streamlined workflow processes through effective communication with supervisors, engineers, and other team members.
  • Ensured smooth shift transitions through thorough communication with incoming Lead Operators regarding current status updates.
  • Coordinated with quality control teams to address any product defects or discrepancies, ensuring customer satisfaction.
  • Demonstrated leadership skills as Lead Machine Operator, motivating team members to achieve peak performance levels consistently.
  • Assisted in scheduling preventative maintenance for machinery, resulting in fewer unexpected breakdowns.
  • Implemented creative marketing strategies to drive sales growth, resulting in higher revenue generation for the business

Retail Sales Associate

Family Dollar
04.2022 - 09.2022
  • Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
  • Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.
  • Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
  • Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
  • Contributed to loss prevention efforts by monitoring suspicious activity and reporting concerns promptly.

Head Waiter

Easy Street Saloon And Smokehouse
02.2020 - 05.2022
  • Streamlined payment process for customers by implementing efficient check handling procedures among the wait staff.
  • Assisted in menu development by offering valuable insights about popular dishes and ingredients.
  • Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
  • Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
  • Optimized table management by strategically seating guests based on reservation status and party size.
  • Implemented quality control measures that helped maintain consistent food presentation across all menu items served in the dining area.
  • Spearheaded weekly team meetings that fostered open communication channels between team members concerning challenges faced during shifts.
  • Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
  • Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.

Education

High School Diploma -

Graduation A
Michigan, United States
03.2024

Skills

    • Dedicated Work Ethic
    • POS System Operation
    • Food Preparation, Safe Food Handling
    • Written Communication and Attentive Listening
    • Menu Recommendations and Order Taking
      • Dependable, Responsible, and Hardworking
      • Teamwork and Collaboration
      • Customer Assistance and Superb hospitality
      • Product restocking
      • POS System Operation

Accomplishments

  • Resolved product issue through consumer testing.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.

Additional Information

I love working and making customers .I do focus groups and write poetry

Certification

  • Make-up Artist, [ShayBaby Artistry] - May 19th, 2022
  • [Nail Technician] Acrylic/ Manicure Training - April 2022- Current

Timeline

Assistant Property Manager

NASA Storage Istorage
10.2024 - Current

Sales Associate

Burlington Coat Factory
12.2023 - 10.2024

Retail Service Associate

Rainbow Shops
06.2023 - 07.2024

Retail Sales Associate

Family Dollar
04.2022 - 09.2022

Lead Machine Operator

Plast-o-foam
10.2021 - 01.2022

Head Waiter

Easy Street Saloon And Smokehouse
02.2020 - 05.2022

High School Diploma -

Graduation A

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Artavia Webb