Artan Korenica
Irving,TX
Summary
Dynamic and results-driven customer service and sales professional with extensive experience supporting German-speaking clients for a leading telecommunications provider. Proven expertise in managing critical emergency hotline operations, resolving complex issues swiftly and with empathy. Entrepreneurial leader with hands-on experience owning and operating a grocery store, demonstrating strong business acumen, operational management, and client relationship skills. Legally educated with a high school diploma in legal studies, offering a solid foundation in compliance, critical thinking, and problem-solving. Bilingual in German and Albanian, known for adaptability, effective communication, and a proactive approach to driving customer satisfaction and business growth.
Overview
5
5
years of professional experience
Work History
Customer Support & Sales Agent – German Market
Yoummday GmbH
04.2022 - 08.2025
- Provided first-level customer support via phone, email, and chat for German-speaking clients of Telefónica O2.
- Handled a variety of inquiries, including technical issues, account management, billing, product information, and service upgrades.
- Operated the emergency hotline, managing time-sensitive and urgent customer concerns with professionalism and empathy.
- Conducted inbound and outbound sales activities, promoting O2 products, upselling additional services, and meeting monthly sales targets.
- Ensured a high level of customer satisfaction by delivering personalized service and effective problem-solving.
- Maintained accurate documentation of customer interactions in the CRM system, complying with GDPR and internal data protection policies.
- Collaborated with team leaders and quality assurance departments to continuously improve communication quality and efficiency.
Grocery Store Owner & Manager
Self-Employed – Independent Grocery Shop
10.2020 - 03.2022
- Founded and operated a local grocery store, overseeing all aspects of day-to-day business operations.
- Managed inventory, ordered stock from suppliers, and ensured fresh and essential products were always available to customers.
- Handled customer service, maintained a clean and organized store environment, and built trust with local clients.
- Set prices, managed budgeting and cash flow, and tracked daily sales and expenses.
- Developed relationships with local suppliers and community members to offer affordable products and personalized service.
- Ensured compliance with food safety regulations and health standards.
- Successfully operated a fully independent grocery shop serving the local community.
- Maintained customer loyalty through excellent service and consistent product quality.
- Independently handled all roles — cashier, stock manager, customer support, and business planning.
Education
High School Diploma -
Xhelal Haida Toni
Kosovo Rahovec05-2009
Skills
- Client relations
- Customer assistance
- Technical support
- Sales & Upselling
- Multilingual Communication
- Business Management
- Crisis Management
- Organizational Skills
- Adaptability & Teamwork
Languages
English
Professional Working
Albanian
Native or Bilingual
German
Full Professional
Timeline
Customer Support & Sales Agent – German Market
Yoummday GmbH
04.2022 - 08.2025
Grocery Store Owner & Manager
Self-Employed – Independent Grocery Shop
10.2020 - 03.2022
High School Diploma -
Xhelal Haida Toni
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