Summary
Work History
Education
Skills
Timeline

Jerry Atkins

Miamisburg,OH

Summary

Experienced customer support professional with a dynamic background at Capgemini US. Expertise in technical troubleshooting and utilization of CRM software. Demonstrated ability to enhance customer satisfaction by effectively resolving issues and possessing strong product knowledge. Skilled in building relationships and fostering loyalty, providing tailored support that meets the unique needs of clients.

Work History

Customer Support Agent

Capgemini
12.2023 - Current
  • Company Overview: CHCS Services
  • Provide exceptional customer support via phone, email, and chat channels to resolve inquiries and issues
  • Maintain a high level of professionalism and empathy while assisting customers with product questions, technical troubleshooting, and account management
  • Utilize CRM software to accurately document customer interactions, update account information, and track issue resolutions
  • Ongoing training sessions to stay updated on product features, industry trends, and best practices in customer support
  • Use strong problem-solving skills by identifying root causes of issues and implementing effective solutions for customers
  • CHCS Services

Delivery Driver

Amazon
12.2023 - 02.2025
  • Delivered packages and goods to customers in a timely, efficient manner
  • Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
  • Ensured the safe handling and transportation of fragile or perishable items
  • Adhered to all traffic laws and regulations while operating company vehicles
  • Managed delivery routes effectively to optimize efficiency and minimize fuel consumption
  • Collaborated with dispatchers to coordinate daily delivery schedules
  • Performed routine vehicle inspections before each shift to ensure proper functioning of brakes, lights, tires, etc
  • Maintained cleanliness and organization of company vehicles at all times
  • Followed established safety protocols for loading and unloading packages or goods from the vehicle
  • Utilized GPS navigation systems or maps to determine optimal routes for deliveries
  • Assisted in warehouse operations during downtime periods as needed

CSR - Auto Parts

LKQ Pick Your Part Self Service Auto Parts
05.2021 - 11.2023
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
  • Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
  • Developed strong relationships with key clients through regular communication and personalized support
  • Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue

Education

General Studies - Business, Journalism

Bath High School + Sinclair Community College, Lima, OH - Dayton, OH

Skills

  • Customer service
  • Technical troubleshooting
  • CRM software
  • Product knowledge
  • Account management
  • Issue resolution
  • Building rapport
  • Sales expertise
  • Microsoft outlook
  • Senior leadership support
  • Calm demeanor
  • Team development
  • Call center operations
  • Problem resolution
  • Customer relations
  • Materials transport
  • Microsoft Excel
  • Retail store support
  • Multitasking and organization
  • Call escalation
  • Complaint handling
  • Client relations
  • Adaptability and flexibility
  • Product and service solutions
  • Merchandise upselling
  • Verbal and written communication
  • Professional telephone demeanor
  • Sales closing
  • Grammar
  • Customer relationship management (CRM)
  • Team collaboration
  • Inbound and outbound calling
  • Problem-solving
  • High-energy attitude
  • Call center experience
  • Technical support
  • Microsoft Office Suite
  • Time management
  • Key holder experience
  • Skype

Timeline

Customer Support Agent - Capgemini
12.2023 - Current
Delivery Driver - Amazon
12.2023 - 02.2025
CSR - Auto Parts - LKQ Pick Your Part Self Service Auto Parts
05.2021 - 11.2023
Bath High School + Sinclair Community College - General Studies, Business, Journalism

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Jerry Atkins