Summary
Overview
Work History
Education
Skills
Timeline
Generic

Artayvia George

Fultondale,AL

Summary

Customer-centric, results driven, and team-oriented individual with one-on-one customer service skills. Maintaining high standards in safety, operational efficiency, and cultural diversity within the company. Seeking a long-term opportunity in a fast-paced environment that promotes the customer centricity attitude.

Overview

11
11
years of professional experience

Work History

Area Manager of Operations

Amazon Corporate
Bessemer, Alabama
05.2021 - Current
  • Oversees daily operations of over 100 associates, ensuring efficiency and performance.
  • Conducted performance evaluations that enhanced metrics through cost optimization strategies.
  • Facilitated growth opportunities by assisting team with tasks and mentoring associates.
  • Led DEI initiatives as owner of Women@Amazon and Black Employee Network (BEN).
  • Collaborated across departments to streamline processes and minimize shift gaps.
  • Achieved promotion to Area Manager (L5) in March 2023 at BHM1.
  • Implemented training programs to enhance team performance and operational efficiency.
  • Implemented process improvements to optimize productivity, reduce costs and enhance customer service levels.

Sales Associate

Acceptance Now (Rent-A-Center)
Hoover, Alabama
09.2020 - 12.2020
  • Conducted customer courtesy calls to enhance satisfaction and retention.
  • Processed daily deals efficiently to maximize sales opportunities.
  • Filed customer paperwork accurately to ensure compliance with regulations.
  • Assisted customers in loan approval processes, streamlining application procedures.

Package Handler

FedEx
Birmingham, Alabama
03.2020 - 12.2020
  • Executed loading and unloading of 18-wheelers to optimize distribution processes.
  • Validated returns on late deliveries to maintain service standards.
  • Assigned empty trailers to appropriate doors for efficient operations.
  • Coordinated SWAK (scan, weigh, and key) process for package management.

Team Member

Chick-Fil-A
06.2016 - 07.2019
  • Engaged with restaurant guests through various platforms such as front counter order taking, dual lane drive-thru, iPad face 2 face ordering, and dining room hospitality
  • Accurately and quickly prepared food using premium ingredients
  • Maintained a neat, clean, and orderly restaurant

Crew Member

Chuck E Cheese
01.2015 - 06.2015
  • Responsible for prompt and concise delivery of food to patrons
  • Handled the food carefully and implemented safety standards of the company
  • Coordinated with the chef/assistant manager to get work done smoothly
  • Coordinated birthday parties, restocked supplies and ensured cleanliness of facility

Education

Bachelor of Science - Business Administration

Alabama State University
Montgomery, AL
12.2019

Skills

  • Production and manufacturing operations
  • Adaptability
  • Active listening
  • Pressure management
  • Employee training
  • Self-motivation
  • Leadership
  • Warehouse management
  • Microsoft Word and Excel

Timeline

Area Manager of Operations

Amazon Corporate
05.2021 - Current

Sales Associate

Acceptance Now (Rent-A-Center)
09.2020 - 12.2020

Package Handler

FedEx
03.2020 - 12.2020

Team Member

Chick-Fil-A
06.2016 - 07.2019

Crew Member

Chuck E Cheese
01.2015 - 06.2015

Bachelor of Science - Business Administration

Alabama State University
Artayvia George