Artem Hamuha
Federal Way,WA
Summary
Dedicated customer service representative with expertise in complaint handling, team development, and conflict resolution. Proven ability to thrive in high-pressure situations, enhancing customer loyalty and satisfaction.
Offering solid foundation in information technology principles and strong desire to grow within this field. Brings ability to quickly grasp new technologies and apply problem-solving skills to real-world challenges. Ready to use and develop technical troubleshooting and network management skills in a Project Manager role.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Carwash Enterprises
Federal Way, WA
06.2024 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Sold upwards of 130 memberships a month in the summer season.
- Assisted in maintaining the cleanliness and organization of carwash facilities to enhance customer experience.
- Operated point-of-sale systems to process transactions accurately and efficiently.
- Collaborated with team members to ensure timely service delivery during peak hours.
- Engaged with customers to promote membership options, ensuring financial benefits and strengthening company-client relationships.
- Educated customers on service options, promoting additional services and improving overall sales.
- Trained new staff on operational procedures, fostering a collaborative work environment and consistency in service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Panera Bread
Federal Way, WA
09.2023 - 04.2024
- Monitored inventory levels of cleaning supplies, ensuring availability for uninterrupted operations.
- Conducted regular quality checks on services provided to maintain high standards of cleanliness and satisfaction.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Organized and executed food prep tasks, including chopping, marinating, and assembling dishes for efficient meal service.
- Sanitized and organized workspaces to ensure a safe and efficient environment.
Page
House Of Representative
Olympia, WA
02.2023 - 02.2023
- Assisted in legislative research and document preparation for committee meetings.
- Maintained accurate records of legislative activities and constituent correspondence.
- Provided support to representatives during sessions by managing communications and inquiries.
- Monitored legislative updates, summarizing key developments for team review.
- Championed school-wide initiatives such as anti-bullying campaigns or wellness programs, contributing to a positive school climate for all members of the community.
Education
Bachelor of Science - Information Technology
University of Washington
Seattle, WA06-2027
Associate of Arts - Computer Science
Highline College
Seattle, WA06-2025
High School Diploma -
Highline College
Seattle, WA06-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Complaint handling
- Team development
- Proficient in Python and related frameworks
- Front-end design skills
- Software development
- Base 44 proficiency
- Computer Networking
Languages
English
Native or Bilingual
Ukrainian
Native or Bilingual
Russian
Full Professional
Timeline
Customer Service Representative
Carwash Enterprises
06.2024 - Current
Customer Service Representative
Panera Bread
09.2023 - 04.2024
Page
House Of Representative
02.2023 - 02.2023
Bachelor of Science - Information Technology
University of Washington
Associate of Arts - Computer Science
Highline College
High School Diploma -
Highline College