Artemis She
Phoenix,AZ
Overview
7
7
years of professional experience
Work History
Advanced Client Solutions Chat Specialist
Bank of America
Chandler, AZ
02.2025 - Current
- Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs
- Responds to customer inquiries and concerns, creating customized solutions
- Sells and fulfills banking products
- Identifies client needs for licensed sales functions, making referrals to Line of Business partners
- Quotes rates, terms, and programs for banking solutions
- Manages risk in every business, product, and service transaction leveraging available tools
Verifications Advocate
Carvana
Tempe
10.2024 - 01.2025
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Reviewed documents for accuracy and compliance standards and contacted customers for any issues or changes needed
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
QA Test Associate
Experis Game Solutions
07.2024 - 09.2024
- Expedited issue resolution by reproducing reported bugs for developers'' reference using screen capture tools and clear descriptions of steps taken prior to encountering the problem.
- Wrote and submitted comprehensive bug reports, providing details on factors such as ease of replication, severity, and other metrics.
- Investigated malfunctions of in-game products, tracking issues to discover root causes and possible corrective measures.
Customer Success Advocate
Square
05.2023 - 05.2024
- Worked directly with Square sellers, providing support and solutions through inbound phone calls
- Utilized Salesforce to manage customer interactions, track issues, and maintain records
- Educated customers and cross-sold products based on what aligned with their needs
- Applied creative problem solving to resolve issues while maintaining attention to detail
Client Services Advisor
Silicon Valley Bank
06.2021 - 05.2023
- Excelled at managing multiple priorities simultaneously while maintaining unwavering focus on achieving desired results.
- Utilized CRM tools efficiently for tracking client interactions, appointments, and sales data.
- Delivered outstanding client experiences through personalized attention and exceptional service quality.
- Coordinated cross-functional efforts to address unique challenges faced by individual clients effectively.
Case Manager
Terros Health
11.2020 - 04.2021
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Registrar
Primavera Online High School
02.2019 - 09.2020
- Answered and managed incoming and outgoing calls
- Ensured accurate student records
Education
Certificate - Human Resources Essentials
Cornell University
Ithaca, NY02.2025
Bachelor Of Science - Psychology
Arizona State University
Tempe, Arizona12.2018
Skills
- Case Management
- Customer Service
- Payment Processing/POS operation
- G Suite and Microsoft Office
- Salesforce and other CRM platforms
- Conflict resolution
- Data entry
- Written and verbal communication
Timeline
Advanced Client Solutions Chat Specialist
Bank of America
02.2025 - Current
Verifications Advocate
Carvana
10.2024 - 01.2025
QA Test Associate
Experis Game Solutions
07.2024 - 09.2024
Customer Success Advocate
Square
05.2023 - 05.2024
Client Services Advisor
Silicon Valley Bank
06.2021 - 05.2023
Case Manager
Terros Health
11.2020 - 04.2021
Registrar
Primavera Online High School
02.2019 - 09.2020
Certificate - Human Resources Essentials
Cornell University
Bachelor Of Science - Psychology
Arizona State University