Qwentiana Steverson
Desoto
Summary
Seeking to leverage 12 Years of experience to drive customer satisfaction and sales growth. Maintain exceptional Customer Services criteria with challenging companies that offers opportunity for advancement and enlightenment. Led a team of 20 agents successfully with aggressive sales goals. Retail sales and customer service experience
Overview
11
11
years of professional experience
Work History
Advance Client Solutions, Chat Specialist – Consumer and Small Business
Bank of America
Fort Worth
01.2017 - Current
- Managed credit card service agent taking inbound calls.
- Performed leadership skills/abilities by leading peer assistances.
- Provided specific needs of customers and provided the most relevant, available products.
- Assisted clients with small business credit cards by providing guidance for business needs.
- Analyzed PPP Loans Underwriter – Finalizing documents for approval and final decision.
- Provided guidance when opening new accounts for clients, which consists of managing home loans, auto loans and deposits.
- Promoted to Complaint Servicing Specialist- approving and making decisions on complaints.
Verizon Fios Technical Support, Tech Support
Telvista
Dallas
02.2016 - 03.2017
- Assisted in managing of the company database and verified, edited, modified Customers' information.
- Promoted to work from home taking inbound calls to help customers with their home products.
- Upsold products to customers to achieve a higher percentage in sales.
- Guided clients through new processes while sharing the benefits.
Agent, Customer services
Travel Agent - USA
04.2014 - 01.2017
- Performed as an objective consultant to reach a favorable outcome for both the client and company.
- Assisted with any questions or concerns regarding packaged accounts.
- Organized exhibitions and events in accordance with target market demographics.
- Participated with leaders to make competitive sales presentations.
- Collaborated with team members to resolve client issues swiftly.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Attended team meetings regularly to discuss updates on products, services and policies changes.
Education
Associate - nursing
Navarro College
Skills
- Microsoft Office
- Word
- Excel
- PowerPoint
- OneNote
- CRM
- Problem solving and adaptability
Membership Affiliations
- Active member of LEAD for Women.
- Black Professional Group.
Summary Of Experience
Seeking to leverage 12 Years of experience to drive customer satisfaction and sales growth. Maintain exceptional Customer Services criteria with challenging companies that offers opportunity for advancement and enlightenment. Led a team of 20 agents successfully with aggressive sales goals. Retail sales and customer service experience.
Timeline
Advance Client Solutions, Chat Specialist – Consumer and Small Business
Bank of America
01.2017 - Current
Verizon Fios Technical Support, Tech Support
Telvista
02.2016 - 03.2017
Agent, Customer services
Travel Agent - USA
04.2014 - 01.2017
Associate - nursing
Navarro College