Qwentiana Steverson
Desoto
Summary
Seeking to leverage 12 years of experience to drive customer satisfaction and sales growth . Maintain exceptional Customer Services criteria with challenging companies that offers opportunity for advancement nd enlightenment. Led a team of 20 agent successfully with aggressive goals. Retail sales and customer service experience
Overview
13
13
years of professional experience
Work History
Specialist – Consumer and Small Business
Bank of America
01.2017 - Current
- Credit card service agent taking inbound calls.
- Demonstrated leadership skills/abilities.
- Analyzed specific needs of customers and provided the most relevant, available products.
- Small business credit card agent providing guidance for business needs.
- PP Loans underwriter – Finalizing documents for approval and final decision.
- Deposits- Providing guidance when opening new accounts.
- CVL – assisting clients with information on applying for car loans.
- Home loans – assisting clients with questions and guidance for new loans and existing loans.
- Peer assistance.
- Complaint servicing specialist- Contact customers by outbound phone to assist with banking needs.
- Provide financial advice, recommend products, and help customers choose services that match their goals.
Verizon Fios Technical Support, Tech Support
Telvista
02.2016 - 03.2017
- Assisted in managing of the company database and verified, edited, modified Customers' information.
- Promoted to work from home taking inbound calls to help customers with their home products.
- Upselling products.
- Guided clients through new processes while sharing the benefits.
Outbound Customer Service Representative
Gobal Media Soultions
Dallas, TX
06.2013 - 01.2016
- Making outbound calls to potential or existing customers
- Promoting services, marketing campaigns, or media/advertising solutions
- Generating leads or qualifying potential clients
- Scheduling appointments or transferring qualified prospects to sales teams
- Following call scripts and handling objections
- Updating customer information in CRM systems
- Meeting daily or weekly call and sales targets
Education
Associate - nursing
Navarro College
12.2015
Skills
- Microsoft Office
- WORD
- EXCEL
- PowerPoint
- OneNote
- CRM experience
- Quick typing
- Communication skills
- Sales and relationship deepening
- Goal driven
- Financial knowledge
- Problem solving
Affiliations
- Active member of LEAD for women.
- Black professional Group.
Membership Affiliations
- Active member of LEAD for Women.
- Black Professional Group.
Timeline
Specialist – Consumer and Small Business
Bank of America
01.2017 - Current
Verizon Fios Technical Support, Tech Support
Telvista
02.2016 - 03.2017
Outbound Customer Service Representative
Gobal Media Soultions
06.2013 - 01.2016
Associate - nursing
Navarro College