Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Arteshia Turner

Melbourne

Summary

Motivated and adaptable professional with extensive experience in customer-facing roles, demonstrating exceptional interpersonal communication, problem-solving, and service-oriented skills. Proficient in navigating dynamic work environments and confidently managing intermediate-level responsibilities. Currently pursuing a degree in Social Work, driven by a commitment to supporting others and fostering positive change. Recognized for a proactive and uplifting attitude, with a strong belief in contributing meaningfully to team success and organizational growth while seeking opportunities for skill expansion through hands-on experience and continued education.

Overview

6
6
years of professional experience

Work History

Delivery Associate

CNKT Logistics
01.2025 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
  • Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
  • Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.

Customer Relations Advisor

TaxSlayer LLC
09.2022 - 05.2024
  • Handle incoming calls regarding tax preparation. Assist customers with creating accounts using TaxSlayer’s software. Answer inquiries via email and live chat support and phone. Email copies of tax documents and forms to paid customers. Assist and organize tax forms for CPAs and IRS agents.

Armed Security Guard

OnPoint Protection Agency
10.2021 - 03.2022
  • Performed hourly patrols of building areas, parking lots and facility grounds.
  • Reduced incidents of theft and vandalism by implementing strict security protocols.
  • Participated in ongoing training programs to stay current on industry best practices and enhance professional skills.
  • Maintained accurate documentation of all security-related activities, ensuring compliance with regulatory requirements.
  • Conducted regular safety inspections of the premises, identifying and addressing potential hazards promptly.
  • Responded to emergency situations with professionalism, quickly assessing and addressing potential threats.
  • Upheld professional appearance and demeanor at all times, representing the security team in a positive light to clients and visitors.

Lead Collections Advisor

SYKES Enterprises
04.2019 - 04.2020
  • Contact customers via phone, email, and mail to resolve outstanding debts in a professional and empathetic manner. Maintain accurate records of customer interactions, payment arrangements, and account statuses using CRM or collection software. Negotiate payment plans that align with company policies while considering the customer’s financial situation. Monitor account activity and follow up on missed payments or broken arrangements. Research and verify customer information to ensure accuracy and compliance with legal and regulatory standards. Apply knowledge of FDCPA (Fair Debt Collection Practices Act) and other relevant regulations to all interactions. Collaborate with internal departments such as legal, finance, and customer service to resolve complex cases. Meet or exceed monthly collection targets and performance metrics. Adapt communication strategies to suit diverse customer personalities and financial circumstances. Handle high-stress situations with professionalism, patience, and resilience.

Education

Bachelor of Social Work -

Walden University
Minneapolis, MN

Skills

  • Type 96 words per minute
  • Proficient with project management software
  • Team player
  • Excellent time management skills
  • Conflict management
  • B2B
  • Data analytics
  • Customer service
  • Dependable and reliable
  • Payment collection
  • Point-of-sale system

Accomplishments

  • Received Extra Mile achievement award at Amazon in June 2025.

Languages

Spanish
Limited Working
English
Native or Bilingual

Timeline

Delivery Associate

CNKT Logistics
01.2025 - Current

Customer Relations Advisor

TaxSlayer LLC
09.2022 - 05.2024

Armed Security Guard

OnPoint Protection Agency
10.2021 - 03.2022

Lead Collections Advisor

SYKES Enterprises
04.2019 - 04.2020

Bachelor of Social Work -

Walden University

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