Artesia Robinson
Rapid City,SD
Summary
Possess experience in problem-solving and strategic thinking. Proven success working within fast-paced, collaborative settings. Available for mornings, weekdays, and evenings. Considered hardworking, punctual and driven. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.
Overview
8
8
years of professional experience
Work History
Seasonal Worker
Academy Sports Outdoors
11.2023 - 12.2023
- Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
- Assisted in maintaining a clean and organized store environment, resulting in increased sales and positive customer feedback.
- Supported inventory management tasks by conducting regular stock checks and updating records accordingly.
- Contributed to team success by consistently meeting or exceeding individual sales targets during seasonal periods.
911 Emergency Dispatcher
Pennington County ESCC
09.2022 - 07.2023
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Experienced interpreting calls and applying rules, regulations, and procedures in 911 dispatch control center.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Used Software to track and maintain case incident numbers and logs.
- Utilized computer software (CAD-Computer Aided Dispatch, Microsoft Office, including PowerPoint, Word,and Excel).
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Read system maps and caller information, and documented details in system.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Visited local schools/businesses and advised on routine recruitment strategies
Sales Agent Representative
SatCom Marketing
07.2022 - 09.2022
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Documented customer interactions using SalesForce to capture data in processing system.
- Implemented brand marketing and sales campaigns.
Front Desk Agent
Best Western Hotel
01.2022 - 05.2022
- Ability to access or locate information through the use of a personal computer and software programs.
- Troubleshooted and resolved personnel system and software issues while booking guest reservations/request
- Answered multi-line phone system and enthusiastically greeted callers.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Collected room deposits, fees and payments.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Ability to communicate effectively, both orally and in writing, to gain cooperation from others through tact, courtesy, and diplomacy.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Customer Service Associate
Ross Stores
06.2019 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
- Attended to customer complaints and processed product return or replacement requests.
- Processed customer payments, generated bills and filled out warranty cards.
Carhop
Sonic
05.2018 - 05.2019
- Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Assisted customers in choosing menu items by providing food complementing information.
- Answered guest questions and promoted special products.
- Brewed coffee and tea and changed out drink station syrups.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Maintained customer service standards with over 50 customers daily
Cashier
Zaxbys
06.2016 - 07.2017
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Greeted over 100 patients per day
Education
Bachelor of Science - Criminal Justice
Middle Georgia State University
Macon, GA05.2022
High School Diploma -
Lee County High School
Leesburg, GA05.2017
Skills
- Upbeat and Positive Personality
- Excellent Verbal and Written Communication
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Time Management
- Critical Thinking
- Good listening skills
- Quick Learner
- Strong Work Ethic
Timeline
Seasonal Worker
Academy Sports Outdoors
11.2023 - 12.2023
911 Emergency Dispatcher
Pennington County ESCC
09.2022 - 07.2023
Sales Agent Representative
SatCom Marketing
07.2022 - 09.2022
Front Desk Agent
Best Western Hotel
01.2022 - 05.2022
Customer Service Associate
Ross Stores
06.2019 - 01.2022
Carhop
Sonic
05.2018 - 05.2019
Cashier
Zaxbys
06.2016 - 07.2017
Bachelor of Science - Criminal Justice
Middle Georgia State University
High School Diploma -
Lee County High School