Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ARTEYSHIA SMITH

Madison,WI

Summary

Compassionate Certified Nursing Assistant committed to addressing patient medical and personal needs while delivering high-quality care to individuals from diverse backgrounds. Demonstrated dedication to patient safety and satisfaction with facility services, complemented by exceptional bedside manner.

Customer Service Specialist skilled in prioritizing and managing multiple tasks in fast-paced environments, contributing to team success and effectively resolving escalated support issues.

Overview

1
1
Certification
4
4
years of professional experience

Work History

Customer Service Representative

NGL Insurance
Madison, WI
05.2025 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved customer concerns by phone, email, and written correspondence.
  • Answered insured inquiries about policies, billing, and coverage details.
  • Documented service calls and account updates in insurance records.

Travel CNA

Cornerstone Caregiving
Green Bay, WI
01.2023 - Current
  • Provided emotional support and daily living instruction to patients and families, enhancing their overall well-being.
  • Assisted clients with personal needs, including exercise, bathing, and grooming, promoting dignity and comfort.
  • Ensured clean and organized environment, contributing to client safety and satisfaction.

CNA

Sage Meadow of Depere
Green Bay, WI
02.2023 - 06.2024
  • Documented health changes and communicated relevant information to staff to ensure proper care.
  • Addressed physical, emotional, and developmental needs of residents to support their overall well-being.
  • Completed thorough patient records and updated healthcare team on patient status to facilitate informed care decisions.

Education

Certificate -

Quality CNA Training LLC
Green Bay, WI
08.2022 - 01.2023

High School Diploma -

East High School
Brookfield, WI

Skills

  • Customer relationship management
  • Billing Resolution
  • Policy Understanding
  • Telephone Support
  • Customer Communication
  • Service Familiarity
  • Critical thinking

Certification

  • CNA License
  • Certified Medication Aide (CMA)

Timeline

Customer Service Representative

NGL Insurance
05.2025 - Current

CNA

Sage Meadow of Depere
02.2023 - 06.2024

Travel CNA

Cornerstone Caregiving
01.2023 - Current

Certificate -

Quality CNA Training LLC
08.2022 - 01.2023

High School Diploma -

East High School
ARTEYSHIA SMITH