Arthur Acebedo
Summary
Highly motivated professional eager to take on new challenges and drive results. Demonstrates a strong work ethic, adaptability, and exceptional interpersonal skills. Thrives both independently and within team environments, with a proven ability to quickly learn and master new skills.
Overview
6
6
years of professional experience
2017
2017
years of post-secondary education
Work History
Appointment center lead
SAC Health System
San Bernardino
07.2024 - Current
- Train & educate any new hires assigned to Family/Internal Medicine.
- Assist agents within department inquiring about scheduling guidelines or deescalation with upset patients
- Obtain agent statistics such as Calls handled, calls dropped, idle times and appointment conversion rates to present to department director.
- Schedule 14+ appointments daily while completing all other lead tasks.
Health Coordinator
Pacific Dental Services
Rancho Cucamonga
12.2023 - 12.2024
- Check patients in/out for appointments, collect copay fees, schedule patients for future appointment dates.
- Create financial care plan for patients, breaking down what their out of pockets costs were and what their insurance would cover.
- Collaborate with providers and back office to assure patients needs and requests were being met.
Advanced Medical Support Assistant
Loma Linda veterans affairs
Loma Linda
06.2023 - 09.2023
- Schedule appointments for veterans requesting to be seen outside of the VA's care.
- Update patients on referral status, communication without outside providers to confirm insurance compatibility as well as appointment availability.
- Collaborate with nursing team and case managers to assure patient requests are being met within reasonable time frame.
Front/Back Office Assistant
Claremont Orthodontics
Claremont
09.2021 - 05.2023
- Front/Back office assistant, answering phone calls, scheduling appointments, collecting copays
- Back office duties consisted of sterilizing instruments, taking pt photos/xrays, assist chair side with Dr removing wires, replacing broken brackets, etc.
- Take retainer impressions for patients, created retainers from start to finish, deliver retainers and provide instructions for after removal care.
Appointment center agent
Brand new day HMO
Garden Grove
06.2020 - 11.2021
- Medicare advantage company that helps patients choose their medical, vision and dental plans.
- Handle appeal/grievance complaints, follow up with department as well as patients to provide status on their case.
- Assist with submitting or resubmitting claims, locating medical group claims addresses and resubmitting to correct location.
- Worked hand in hand with medical groups such as Altamed IPA, Family choice medical group, John Muir health, hills physician medical group and more.
Education
Redlands High School
Redlands, CASkills
- Epic
- Microsoft Office
- Microsoft Word
- Cisco Jabber
- Teams
- Outlook
- PowerPoint
- Artera
- Citrix
- Excel
- Paycom
Timeline
Appointment center lead
SAC Health System
07.2024 - Current
Health Coordinator
Pacific Dental Services
12.2023 - 12.2024
Advanced Medical Support Assistant
Loma Linda veterans affairs
06.2023 - 09.2023
Front/Back Office Assistant
Claremont Orthodontics
09.2021 - 05.2023
Appointment center agent
Brand new day HMO
06.2020 - 11.2021
Redlands High School