Arthur Baugh
Miami
Summary
Detail-oriented professional with extensive experience in transit vehicle maintenance and customer service. Known for quick diagnosis and resolution of technical issues, enhancing passenger satisfaction through effective communication and support.
Overview
46
46
years of professional experience
Work History
Metromover Technician
Miami Dade Transit
Miami, FL
09.1994 - 03.2024
- Conducted routine inspections and maintenance on transit vehicles to ensure operational safety.
- Diagnosed technical issues using diagnostic tools, leading to timely repairs and minimal service disruption.
- Collaborated with team members to execute preventative maintenance schedules, enhancing vehicle reliability.
- Trained new technicians in safety protocols and maintenance procedures, fostering a culture of safety compliance.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Optimized system performance thorough testing and analysis.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Enhanced operational efficiency, automating repetitive technical tasks where possible.
- Provided exceptional customer service, addressing passenger inquiries in a timely and professional manner.
- Enhanced passenger safety by conducting thorough pre-trip inspections and adhering to strict operating procedures.
- Efficiently managed onboard announcements, keeping passengers well-informed about upcoming stops, delays, or schedule changes.
- Conducted post-trip inspections after each run, identifying any necessary repairs or maintenance required for optimal train performance moving forward.
- Adapted to varying weather conditions by adjusting train operation strategies as needed, prioritizing passenger safety and comfort at all times.
- Assisted passengers with special needs, ensuring their comfort and accessibility during travel on the trains.
- Maintained punctual train operations by quickly identifying and resolving minor technical issues before they escalated.
- Managed emergencies effectively by calmly executing appropriate safety protocols during critical situations.
- Maintained accurate records of daily activities such as miles driven, fuel consumption, and any mechanical issues encountered during shifts.
- Coordinated closely with dispatchers to stay updated on track conditions, delays, or changes in schedules.
- Assisted in the successful completion of annual inspections, demonstrating thorough understanding of train equipment and operational procedures.
- Reduced travel time through efficient route planning and schedule adherence, improving overall customer satisfaction.
- Operated trains within established speed limits, maintaining a safe environment for both passengers and employees while minimizing delays.
- Prevented accidents through vigilant observation of track conditions and proactively communicating potential hazards to control center personnel.
- Monitored gauges and meters to measure speed, amperage, battery charge and air pressure in brake lines and main reservoirs.
- Moved controls such as throttles and air brakes to drive electric, diesel-electric, steam or gas-turbine-electric locomotives.
- Climbed on and off train cars to set or release hand brakes, couple and uncouple air hoses between rail cars and remove and replace broken knuckles.
- Conferred with conductors and traffic control center personnel via radio phones to issue and receive information concerning stops, delays and oncoming trains.
- Operated automated systems to propel trains, add or remove cars and switch cars around to unload freight.
- Interpreted train orders, signals or railroad rules and regulations that governed locomotive operation.
- Monitored gauges or meters that measured speed, amperage or air pressure in brake lines or main reservoirs.
- Observed tracks to detect obstructions.
Infantryman (11B)
United States Marine Corps
North, SC
10.1989 - 01.1992
- Led infantry operations to execute strategic missions and objectives.
- Trained and mentored junior personnel on combat tactics and operational procedures.
- Developed and implemented training programs to enhance unit readiness and effectiveness.
- Coordinated logistical support for troop movements and equipment deployment.
Grocery Stock Clerk
Publix Grocery Store
Miami, FL
03.1978 - 07.1987
- Organized and replenished grocery shelves to ensure optimal product availability.
- Monitored inventory levels, restocking items as needed to maintain store standards.
- Assisted customers in locating products and provided exceptional service support.
- Maintained clean and safe work environment following all safety regulations.
Education
Associate of Science - Graphic Design
Miami University
Miami, FL05-1993
GED -
North Miami Senior HS
Miami, FL05-1981
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
Languages
English
Native or Bilingual
Timeline
Metromover Technician
Miami Dade Transit
09.1994 - 03.2024
Infantryman (11B)
United States Marine Corps
10.1989 - 01.1992
Grocery Stock Clerk
Publix Grocery Store
03.1978 - 07.1987
Associate of Science - Graphic Design
Miami University
GED -
North Miami Senior HS