Arthur Brown
Truist Bank
Owings Mills,MD
1
Certification
10
years of professional experience
Payment Analyst focused on accurate transaction review, treasury management support, and clear follow-up across customer requests. Brings branch-banking experience in opening 25+ accounts per month, closing applications accurately the first time, and educating clients on digital banking channels to support smooth payment workflows. Builds trust through needs-based communication, careful documentation, and steady progress toward financial goals.
Work History
Relationship Banker
2 Years 3 Months- Open 20 checking and savings accounts monthly while explaining deposit options that match client needs.
- Generate referrals by connecting clients to mortgage, treasury, investment, and consumer banking solutions.
- Educate customers on banking channels and service offerings to improve adoption and self-service confidence.
- Use customer portfolios and account data to anticipate needs and follow up on new opportunities.
- Cross-sell deposit, loan, and non-interest income products while working within branch sales guidelines.
- Track quarterly and annual goals across deposit, loan, and business development activities through multiple sales channels.
Universal Banker/Sales Leader
1 Year 6 Months- Opened 20 new accounts monthly for retail customers.
- Partnered with branch management on sales and service initiatives to support team performance.
- Participated in Retail Sales Department meetings and coaching sessions to strengthen branch execution.
- Explained Apple Bank products and services clearly to customers to improve understanding and engagement.
- Built and retained relationships with existing and potential customers to support team sales goals.
- Recommended solutions aligned with customer needs to deepen service quality and cross-sell opportunities.
Bank Teller
1 Year 4 Months- Processed deposits, withdrawals, transfers, and loan payments with accuracy and steady attention to branch procedures.
- Answered client questions clearly and routed account concerns to the appropriate banking support path.
- Sold cashier's checks and maintained a professional, service-focused experience at the teller line.
Real Estate Salesperson/ Team Leader
4 Years 6 Months- Developed sales and marketing strategies that supported property promotion and client acquisition.
- Assessed clients' needs and financial abilities to present practical property options.
- Generated property shortlists matched to buyers' budgets and search criteria.
- Supervised and trained a team of agents through transactions and day-to-day deal support.
Education
Business Administration - Business Administration
High School Diploma
Skills
Customer service
Needs assessment
Cross-selling
Client portfolio management
Referral generation
Sales management
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Loan documentation
Branch operations management
Retail banking compliance
KYC procedures
Consumer lending
Deposit operations
Certification
Maryland Notary Public
Timeline
Relationship Banker
Truist Bank
08.2024 - CurrentRead More
Universal Banker/Sales Leader
Apple Bank For Savings
02.2023 - 08.2024Read More
Bank Teller
Apple Bank For Savings
10.2021 - 02.2023Read More
Real Estate Salesperson/ Team Leader
DiGiulio Group Real Estate
10.2016 - 04.2021Read More
SUNY Alfred St
Business Administration from Business Administration
Read More
Chelsea Career and Tech High School
High School Diploma
Read More