Arthur Chatman
Warner Robins,GA
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
8
8
years of professional experience
Work History
Remote Customer Service Rep
Cash App
DeMotte, Indiana
01.2023 - 12.2024
- Prevented key account losses by researching discrepancies and correcting problems.
- Identified opportunities for upselling additional products or services based on customer needs.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Account Manager
Best Way (rent to own)
Macon , GA
01.2019 - 01.2024
- Utilized problem-solving skills when dealing with difficult customers.
- Developed successful customer relationships to boost sales opportunities.
- Collaborated with marketing teams to develop targeted campaigns for account acquisition and growth.
Remote Data Entry
Amazon Kindle Direct Publishing
Nemo, Texas
08.2016 - 10.2019
- Identified, corrected, and reported data entry errors.
- Checked source documents against entered data to ensure accuracy.
- Scanned and stored files and records electronically to reduce paper files and secure data.
Education
Associate of Science -
CGTC
Warner Robins, GASkills
- Account updating
- Complaint resolution
- Scheduling
- Refunds processing
Timeline
Remote Customer Service Rep
Cash App
01.2023 - 12.2024
Account Manager
Best Way (rent to own)
01.2019 - 01.2024
Remote Data Entry
Amazon Kindle Direct Publishing
08.2016 - 10.2019
Associate of Science -
CGTC
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