Elijah Beasley
West Memphis,AR
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Remote Customer Service Rep
Adecco Staffing Agency
03.2024 - 12.2025
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Increased efficiency and team productivity by promoting operational best practices.
- Responded proactively and positively to rapid change.
Customer Service Representative
Teleperformance- USAA
12.2022 - 03.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers.
Support Specialist
Ikea
09.2019 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls to answer questions about products and services.
- Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
Skills
- Customer Service
- Account Updating
- Information Security
- Appointment Scheduling
- Data Entry
- Call Management
- Product Knowledge
- Documentation
- Complaint Resolution
Timeline
Remote Customer Service Rep
Adecco Staffing Agency
03.2024 - 12.2025
Customer Service Representative
Teleperformance- USAA
12.2022 - 03.2024
Support Specialist
Ikea
09.2019 - 12.2022