Arthur Chavez
Rosemead,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Interment Specialist
Rose Hills Memorial Park
Whittier, CA
12.2023 - Current
- Collaborated with cross-functional teams to achieve project goals on time.
- Completed assigned service requests and minor repairs consistent with company operating standards.
- Assisted with burial preparations, ensuring proper measurements and placements for gravesites.
- Improved visitor satisfaction by promptly addressing any concerns or issues related to the cemetery grounds
- Supported grieving families during funeral services by assisting with set-up.
Customer Service Associate
Nichols Lumber & Hardware
Baldwin Park, CA
08.2017 - 10.2023
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Suggested product solutions based on individual customer needs.
- Performed additional duties as assigned by management team.
- Loaded lumber onto trucks for delivery to job sites.
- Inspected and measured lumber for defects and dimensions.
- Maintained inventory of lumber stock.
- Assisted customers with selecting materials for their projects.
- Cut wood to customer specifications using saws, planers, routers and other tools.
- Organized the yard according to product type and size.
- Repaired damaged or broken boards as needed.
- Stacked material in a safe manner on pallets or racks ready for shipment.
- Cleaned work area daily including sweeping floors and organizing storage areas.
- Operated forklifts, skid steers, man lifts and other equipment safely.
- Transported material between locations using hand truck, dolly or forklift.
- Provided support to fellow workers when needed.
- Performed preventative maintenance on tools and equipment used in the yard.
- Followed safety protocols while working in the yard environment.
- Checked shipments against invoices to ensure accuracy of orders.
- Unloaded incoming shipments from trucks manually or with machinery.
- Identified defective pieces of lumber by examining them closely for signs of damage.
- Operated saws, forklifts and wood splitters.
- Maneuvered heavy loads around lumberyard and job sites with materials handling equipment and forklifts.
- Loaded and unloaded materials like drywall, shingles and plywood for customers.
- Oversaw lumber yard cleanliness and maintenance and organized stacks of wood within correct spots.
- Accurately assembled orders and built loads for delivery.
- Assisted contractors and other customers find products and load vehicles.
- Learned lumber products and manufacturer differences to give customers sound advice on building materials.
- Tallied pieces of lumber according to grade and board footage.
Silk Screener
Raintec Umbrella
South El Monte, CA
08.2014 - 09.2018
- Enhanced print quality by meticulously preparing screens and maintaining optimal ink consistency.
- Assisted in the development of unique design concepts for clients, resulting in repeat business and referrals.
Education
GED
Skills
- Customer Support
- Load Building
- Forklift Operation
- Customer Assistance
- Product Knowledge
- Inventory Management
- Store Organization
- Team Cooperation
- Inventory and Stocking
- Friendly and Helpful
- Adaptable and Flexible
- Customer Service
- Reliable and Responsible
- Positive Customer Engagement
- Damaged Goods Returns
- Attention to Detail
- Flexible Hours
Timeline
Interment Specialist
Rose Hills Memorial Park
12.2023 - Current
Customer Service Associate
Nichols Lumber & Hardware
08.2017 - 10.2023
Silk Screener
Raintec Umbrella
08.2014 - 09.2018
GED