Arthur Gall
Red Bluff,CA
Summary
Accomplished Performance Excellence Specialist and Branch Manager with a track record of driving results and performance improvements at US Bank. Expert in leveraging leadership and project management skills to enact meaningful change. Proficient in Microsoft Office applications, fostering team collaboration and implementing agile methodologies.
Overview
25
25
years of professional experience
Work History
Performance Excellence Specialist
US Bank
06.2022 - 11.2024
- Consult Market, District and Local leaders on effective ways to impact customers.
- Facilitate Performance improvement activities and strategies targeting effective pre-planning, implementation and sustainability.
- Analyze performance results and identify trends to formulate and recommend a performance improvement plan.
- Enlist use of Innovation Adoption Lifecycle, helping identify key players who will assist in the adaption of change.
Performance Consultant
US Bank
02.2020 - 07.2022
- Collaborate with Market leadership and retail teams to implement growth focused strategies, focused on identified gaps and aligning to effective tailored solutions.
- Create and execute Region, Market and District programs while delivering tangible data to support value in the areas of coaching, leadership, sales, employee engagement & development.
- Develop behaviors and skills of team members within assigned region.
- Enlist Innovation Adoption Lifecycle, helping identify key players who will assist in the adaption of change.
Branch Manager
US Bank
04.2012 - 02.2020
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Establish lasting business and personal relationships with local business owners.
- Work with business partners to help deepen and strengthen customer relationships.
- Build Community relations by actively participating in service clubs and volunteer events.
Branch Manager
Tri Counties Bank
08.1999 - 04.2012
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Build community relations by actively participating in service clubs and volunteer events.
Skills
- Proven leadership, development and change management skills
- High level project management , cross-function team collaboration, and agile process and methodologies skills
- Effective oral and written communication skills
- Proficient in Microsoft Excel, Power Point and Word programs
Accomplishments
- Top performer at US Bank: (2013 - Q2,Q3) (2014 - Q1,Q3) (2015 - Q1,Q3) (2017 - Q2) (2018 -Q2,Q4) (2019 - Q1)
- Annual Presidents Club at Tri Counties Bank: 2001, 2003, 2007, 2010
Timeline
Performance Excellence Specialist
US Bank
06.2022 - 11.2024
Performance Consultant
US Bank
02.2020 - 07.2022
Branch Manager
US Bank
04.2012 - 02.2020
Branch Manager
Tri Counties Bank
08.1999 - 04.2012