Arthur Manning
Brandon,FL
Summary
Service-oriented and performance-driven with excellent organizational and problem-solving abilities. Adept at handling emergency situations quickly, calmly and effectively.
Reputable Technician with hands-on experience monitoring and servicing systems and troubleshooting equipment. Analytical and logical team player recognized for handling tasks quickly and accurately. Comfortable working independently without supervision.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Student RN
Jersey College School Of Nursing
Tampa, FL
02.2024 - Current
- Transported residents within the facility as needed.
- Interacted with patients in a professional manner while providing compassionate care.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
Implementation Technician
Transaction Data Systems
Orlando, FL
08.2020 - 02.2024
- Acted as single point of contact for customers during technical faults and security-related events.
- Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
- Managed configuration, installation and troubleshooting of applications and software for clients.
- Installed, configured and set up PCs in stores for optimal operation and reporting.
- Resolved routing, wireless and other network-related issues.
- Imaged OS and software deployments throughout system and addressed implementation concerns.
- Collaborated with internal teams to develop project solutions resulting in on-time execution.
- Assisted project manager in drafting schedules and related documentation.
- Developed and implemented project tracker or calendar to meet and maintain standards.
- Troubleshot and resolved non-technical issues using support documentation and training.
- Increased product knowledge by staying up to date on product offerings, features and functionality.
Customer Service Representative
TruGreen
Plant City, FL
09.2019 - 12.2019
- Consulted with customers to determine best methods to resolve service and billing issues.
- Addressed customer service inquiries quickly and accurately.
- Listened to customers to understand needs and put together optimal solutions.
- Sold products and developed new connections through door to door sales.
Shift Lead
Walgreens
Tampa, FL
09.2017 - 08.2019
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Led team of 6 customer associates engaged in delivering assistance to customer service department on daily basis
Hospital Corpsman / Psychiatric Technician
US Navy
06.2007 - 07.2017
- Managed logistics to ensure all injuries and illnesses were efficiently addressed, including arranging transport to other care facilities
- Performed preliminary exams to determine diagnosis and provide medical treatment
- Administered medications and immunizations
- Maintained functionality and organization of medical treatment areas and provisions, including equipment maintenance and team leadership
- Developed strong and trusting rapport with each patient to facilitate best possible care and assistance
- Facilitated games and other activities to engage clients and provide mental stimulation or entertainment
- Carefully moved patients by providing assistance in and out of various types of vehicles, including taxis, ambulances, and lifting patients on and off of beds
- Provided patient transport in various environments using MEDEVAC equipment and adhered to safety protocols
- Instructed sailors and marines in first aid, self-aid and personal hygiene procedures
- Trained in combat, life savings techniques and conducting physical exams
- Supervised preventive medicine programs and supervised air, water, food and habitability standards
Education
Tampa School of Real Estate
Tampa, FL01-2020
Associate of Science - Health Science
Purdue University Global
Davenport, IA2015
Skills
- Effective team leader
- Attentive listening
- Data management
- Process improvements
- Typing skills
- Troubleshooting and Diagnosis
- System Installation
- Superior communication skills
- Inbound and outbound calling
- Detail-oriented
Certification
- BLS Certification
Timeline
Student RN
Jersey College School Of Nursing
02.2024 - Current
Implementation Technician
Transaction Data Systems
08.2020 - 02.2024
Customer Service Representative
TruGreen
09.2019 - 12.2019
Shift Lead
Walgreens
09.2017 - 08.2019
Hospital Corpsman / Psychiatric Technician
US Navy
06.2007 - 07.2017
Tampa School of Real Estate
Associate of Science - Health Science
Purdue University Global
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