Summary
Overview
Work History
Education
Skills
Timeline
Generic

ARTHUR MARK HENGERER

Bedminster,New Jersey

Summary

A transformational and results-driven executive leader with a global perspective and an unwavering commitment to strategic growth, operational excellence, and organizational development. With a distinguished track record of spearheading complex initiatives, identifying high-impact market opportunities, and driving revenue, I bring deep expertise in strategic planning, financial management, business intelligence, and global operations. Renowned for building high-performing, customer-focused teams and nurturing leadership talent across international markets, I excel in creating scalable systems that enhance profitability and operational synergy. My leadership philosophy centers on aligning vision and strategy with execution—translating ambition into measurable outcomes through robust process ownership and data-driven transformation.

  • Spearheaded revenue increase from $500M to $1.75B while reducing operating costs by 7.9%.
  • Established a BPO organization, in Manila, from concept to operations.
  • Built a Global Principal Operating Company, in Ireland, expanding revenues to exceed $320M.
  • Delivered multi-year SAP implementation program across commercial and manufacturing organizations globally.

Overview

33
33
years of professional experience

Work History

Senior Director, Global Business Services, RMDx

Abbott Laboratories (2017 Acquisition of Alere - formerly Inverness Medical Innovations)
01.2018 - 01.2025
  • Built a global business service center with three global sites, delivering $1.75B annual revenue (5.5x increase).
  • Supervised 450 employees (2.2x increase) with a $90M annual budget (1.6x increase).
  • Created a BPO and off-shore organization, in Manila, from zero employees to 180.
  • Reduced operating costs by 7.9% over the last three years.
  • Delivered $2.5M annual margin savings and $10M cumulative annual cost avoidance through automation, technology, and process improvements.
  • Developed a master data management strategy and established global process owner organizations to support SAP ERP and BI requirements of the division.
  • Lead and delivered five year, $24M dollar SAP ERP implementation across Japan, China and Korea manufacturing and commercial organizations.

President, Managing Director, ARDx

Abbott Laboratories (2017 Acquisition of Alere - formerly Inverness Medical Innovations)
01.2012 - 01.2018
  • Established the global principal operating company; expanded annual revenues to $320M in five years.
  • Managed P&L for the EMEA Region.
  • Supervised 210 employees and a $56M annual budget.
  • Delivered 10.5% G&A cost reductions through centralization and elimination of non-value-added services.
  • Established a Europe, Middle East and Africa (EMEA) centralized warehouse, in the Netherlands, and supply chain and distribution strategy.
  • Created a five-year global strategic plan, aligning corporate tax strategy, commercial expansion plans, customer experience requirements, and ERP system implementation.

Vice President of European Marketing

Abbott Laboratories (2017 Acquisition of Alere - formerly Inverness Medical Innovations)
01.2011 - 01.2012
  • Standardized marketing operations across 14 countries, improving market penetration by 19%.
  • Responsible for marketing strategies for EMEA, including commercial strategies, product positioning, pricing, contracting and distributor negotiations.
  • Established a cost-to-serve model, enabling analysis of true profitability of individual customers, segments and channels, products, and lines of business.

President, NA Customer and Technical Services

Abbott Laboratories (2017 Acquisition of Alere - formerly Inverness Medical Innovations)
01.2010 - 01.2012
  • Directed shared-services centers for order-to-cash, procure-to-pay, and record-to-report processes, and the technical services team with plus-140 employees at two U.S. sites.
  • Led customer loyalty initiatives, implemented NPS and loyalty scores, improving scores by 0.26%.
  • Standardized SAP ERP systems and implemented Sales Force CRM.

Vice President, North American Marketing, Rapid Diagnostics

Abbott Laboratories (2017 Acquisition of ALERE - Formerly Inverness Medical Innovations)
01.2007 - 01.2010
  • Achieved 12% influenza product share increase through strategic marketing and commercialization deals.
  • Led business development with distribution partners for OEM and Private label products.
  • Lead FDA 510(k) approved Point of Care (POC) rapid diagnostic product launches in the hospital and physician office markets.
  • Responsible for business development concepts and market evaluations of point of care molecular technologies and assays in Infectious Diseases and Sexually Transmitted Diseases (STD).

Director of Marketing, Primary Care

Quest Diagnostics
01.2004 - 01.2007
  • Managed Women’s Health and Primary Care, laboratory testing market segments producing over $1.7B in revenue.
  • Created the HPV testing market, with the first product launch capturing over 60% market share.
  • Launched Vitamin D testing, capturing 35% market share in Primary Care testing market.
  • Launched laboratory based Sexual Health and STD test panels to university and health clinics markets.
  • Responsible for Business Development in novel cancer markers and fetal abnormalities markets.

Director of Marketing

BINAX, INC.
01.2002 - 01.2004
  • Oversaw a new product launch, capturing 30% market share and increasing revenue by 26%.
  • Launched four new FDA 510(k) rapid POC diagnostic-cleared products in two years in Infectious Disease markets.

Marketing Manager

Delorme
01.2001 - 01.2002
  • Developed e-commerce strategies and increased revenue 41% in online sales.

Product Manager

IDEXX Laboratories Inc.
01.1995 - 01.2001
  • Oversaw development of all product marketing collateral, including website.
  • Launched two novel food testing diagnostic instruments.
  • Launched the first portable testing system for use on dairy farms globally.
  • Promoted three times, with other positions held that included Inside Sales Representative, Marketing Associate, and Assistant Product Manager.

Assistant District Manager

Equitable Financial Companies
01.1992 - 01.1995
  • Ranked in the top 10% of the sales class.

Education

M.B.A. -

NEW HAMPSHIRE COLLEGE
Manchester, New Hampshire

B.A. - Geology

LAWRENCE UNIVERSITY
Appleton, Wisconsin

Skills

  • Collaborative leadership
  • Team building and motivation
  • Organizational development
  • Data analytics
  • Marketing
  • Decision-making
  • Process improvement
  • Budget management
  • Program management
  • Sales management
  • Culture transformation
  • Strategic planning

Timeline

Senior Director, Global Business Services, RMDx

Abbott Laboratories (2017 Acquisition of Alere - formerly Inverness Medical Innovations)
01.2018 - 01.2025

President, Managing Director, ARDx

Abbott Laboratories (2017 Acquisition of Alere - formerly Inverness Medical Innovations)
01.2012 - 01.2018

Vice President of European Marketing

Abbott Laboratories (2017 Acquisition of Alere - formerly Inverness Medical Innovations)
01.2011 - 01.2012

President, NA Customer and Technical Services

Abbott Laboratories (2017 Acquisition of Alere - formerly Inverness Medical Innovations)
01.2010 - 01.2012

Vice President, North American Marketing, Rapid Diagnostics

Abbott Laboratories (2017 Acquisition of ALERE - Formerly Inverness Medical Innovations)
01.2007 - 01.2010

Director of Marketing, Primary Care

Quest Diagnostics
01.2004 - 01.2007

Director of Marketing

BINAX, INC.
01.2002 - 01.2004

Marketing Manager

Delorme
01.2001 - 01.2002

Product Manager

IDEXX Laboratories Inc.
01.1995 - 01.2001

Assistant District Manager

Equitable Financial Companies
01.1992 - 01.1995

B.A. - Geology

LAWRENCE UNIVERSITY

M.B.A. -

NEW HAMPSHIRE COLLEGE

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