Arthur Medina
Saint Augustine,FL
Summary
Results-driven operations manager with expertise in reducing risk exposure and conducting compliance audits. Proven ability to enhance corporate communications and implement effective protocols.
Overview
16
16
years of professional experience
Work History
AVP
Citibank
Jacksonville, FL
10.2024 - 02.2026
- Reduce risk exposure with a security team to evaluate, test, and troubleshoot technologies. Identify, diagnose, and resolve information security issues.
- Prepare reports based on findings, write comprehensive reports including assessment-based findings, outcomes, and propositions for further system security enhancement.
- Produce documentation to ensure proper protocols and processes are in place.
- 4 years of experience in audit CAP related projects, Validated and identified risk to Network Connectivity.
- Completed multiple CAP Operational and Compliance audits, or Compliance Audit Programs
Contractor
Citibank
Jacksonville, FL
10.2020 - 10.2024
- Reduce risk exposure with a security team to evaluate, test, and troubleshoot technologies. Identify, diagnose, and resolve information security issues.
- Prepare reports based on findings, write comprehensive reports including assessment-based findings, outcomes, and propositions for further system security enhancement.
- Produce documentation to ensure proper protocols and processes are in place.
- 4 years of experience in audit CAP related projects, Validated and identified risk to Network Connectivity.
- Completed multiple CAP Operational and Compliance audits, or Compliance Audit Programs
IT Director
Jacksonville Center for Clinical Research
Jacksonville, FL
08.2014 - 10.2020
- Analyzed complex business needs presented by the Management and Users and recommend technical solutions.
- Ensure the consistency and maintainability of existing applications by creating, maintaining, and enforcing standards/procedures for implementing technical solutions.
- Direct technical operations in executing production tasks according to a documented schedule.
- Directed and prioritize the work load for 9 sites.
- Research and recommend all business requirements prior to the technical solution.
- Participate on all hardware and software evaluations and implementations, maintaine vendor contracts.
- Represent the IT function at customer review meeting when appropriate.
- Directed education programs for staff.
- Performed liaison duties between users, operations, and programming personnel in the areas of systems design, modifications or trouble shooting.
IT Network Manager
Jacksonville Center for Clinical Research
Jacksonville, FL
08.2013 - 08.2014
- Accomplished information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
- Maintained staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
- Maintained organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
- Directed technological research by studying organization goals, strategies, practices, and user projects.
- Completed projects by coordinating resources and timetables with user departments and data center.
- Verified application results by conducting system audits of technologies implemented.
- Preserved assets by implementing disaster recovery and back-up procedures and information security and control structures.
- Recommended information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
- Accomplished financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.
- Maintained quality service by establishing and enforcing organization standards.
- Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
- Contributed to team effort by accomplishing related results as needed.
IT Specialist
Jacksonville Center for Clinical Research
Jacksonville, FL
10.2012 - 08.2013
- Supported end-users with IT-related problems in a responsive and service oriented manner.
- Setup, management, and maintenance of IT-related equipment.
- Monitored backup jobs and ensure high level of completion success rate. Manage time and projects effectively.
- Helped put processes in place to maintain a stable network environment.
- Trained staff with IT related equipment.
- Assisted the IT director with project work to grow the technology infrastructure of the organization.
- Assisted with the troubleshooting, installation, and implementation of systems.
- Ensured data integrity with regard to our fixed asset inventories.
- Provided input and recommendations to the organization surrounding hardware and software technologies and how these technologies can assist the business being especially proactive with new technologies.
- Developed and monitor performance levels of software and hardware and evaluate, recommend, and propose alternative methods of information processing.
- Developed and maintain information architectures (data, application, and network) ensuring the system is on-line daily.
- Maintained hardware and software maintenance agreements to ensure integrity of operations.
Contractor Specialist
Ebryit
Jacksonville, FL
01.2011 - 10.2012
- Dell Computer Deployment for Waycross GA Public Schools, and Bank of America
- Install/uninstall of units with data migration.
- Unpack, Image, Install, and dispose of packaging materials for computer systems across approximately 10 locations.
- Installed computers with appropriate cable routing and cable ties.
- Managed Deployment [ 844 ] Dell Training Tool .
IT Contractor
Insight Global Technology
Jacksonville, IL
03.2010 - 10.2012
- ·Responsible for completing various IT projects and temporary assignments thru Personal Consulting for Duetche Bank, and American Cancer Society
- Performed large IT migration
- Imaged Devices
- Added newly imaged computers to the domain.
- Mapped network drive
Education
Bachelor of Science - Information System Security
ITT Technical Institute
Jacksonville, FL09-2013
Skills
- Operations management
- Channel management
- Internal communications
- Corporate communications
Timeline
AVP
Citibank
10.2024 - 02.2026
Contractor
Citibank
10.2020 - 10.2024
IT Director
Jacksonville Center for Clinical Research
08.2014 - 10.2020
IT Network Manager
Jacksonville Center for Clinical Research
08.2013 - 08.2014
IT Specialist
Jacksonville Center for Clinical Research
10.2012 - 08.2013
Contractor Specialist
Ebryit
01.2011 - 10.2012
IT Contractor
Insight Global Technology
03.2010 - 10.2012
Bachelor of Science - Information System Security
ITT Technical Institute