Arthur Pendergast

manage 7 routes in the east valley with weekly rental revenue of

$80,000.

• responsibilities include accounts receivable for all routes reviewing and assigning responsibilities in accordance with aging report
• maintaining customer retention which sit at 97%
• Training new staff on job duties, company policies and safety procedures for rapid onboarding.

• Influenced customers to grow sales, improve service and identify customer service and logistics efficiencies by utilizing new techniques, tools and information systems.
• Used latest information systems and business analytical tools to support decision-making.
• Conducted central and regional negotiations, business reviews and follow-up with regional and divisional representatives.
• Monitored sales and other performance indicators and took action to improve performance.

• Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
• Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
• Boosted revenues by upselling and cross-selling products to new and established customers.
• Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.