Arthur Poole
Rialto,California
Summary
Highly motivated professional with a strong background in electronics and a Google-certified IT support specialist. I Demonstrated track record of success in working with electronics, coupled with comprehensive knowledge of troubleshooting, maintenance, and repair. Proven ability to effectively resolve technical issues and provide exceptional customer support. Adept at leveraging IT skills and expertise to enhance operational efficiency and optimize system performance. Committed to staying updated with the latest industry trends and advancements. Dynamic team player with excellent communication skills and a passion for delivering innovative solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Specialist
Apple
Rancho Cucamonga, CA
11.2023 - Current
- Highly skilled at uncovering customers’ needs and providing meaningful solutions.
- First point of contact for customers entering the store, guiding them through product selection, advising, selling, and setting up their new products.
- Perform various roles within the store, including maintaining visual merchandising and assisting team members.
- Stay updated on product news and initiatives to apply knowledge in customer interactions.
- Success measured by team and individual productivity, as well as overall store performance.
Event Specialist Representative
HP
Rancho Cucamonga, CA
02.2023 - Current
- As an Event Specialist Representative at HP, I would be located in Best Buy and sell HP products to customers.
- Printers, computers, and monitors were the main things I would sell on a daily basis.
- I have to hit certain goals in order to stay on track at HP, and I hit the goals that I needed to hit.
Sells Representative
AT&T
Upland, CA
05.2022 - 07.2022
- Met sales goals for products subject to special promotions, emphasizing special offers in interactions with customers, and keeping records of promotional sales.
- Conversed with customers to understand intended product applications, identifying and suggesting additional merchandise to complement customer selections.
- Greeted customers to determine their wants or needs.
- Cleaned shelves, counters, and tables to maintain an organized store.
- Answered store and merchandise questions and led customers to desired items.
- Recommended merchandise to customers based on needs and preferences.
Electronics Sales Associate
Walmart
Fontana, CA
07.2020 - 11.2021
- I searched the store inventory system to determine whether the requested products were available.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Maintained current knowledge of special savings, sales, promotions, and other offerings to enhance customer support.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Approached customers and engaged in conversation through the use of effective interpersonal and people skills.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- To keep the cash register drawer organized and balanced, I counted cash, made change, and stored coupons.
Education
High School Diploma -
Wilmer Amina Carter High School
Rialto, CA06.2022
Bachelor of Science - Computer and Information Sciences
Chaffey College
Rancho Cucamonga, CASkills
- Customer Service
- Analytical and Methodical
- Technical Troubleshooting
- Microsoft Windows and Office
- Electronics Sales
- Tech Knowledge
- Meeting Sales Goals
- Attention to Detail
- Product Knowledge
- Excellent Written and Verbal Communication
- Proficient in ios, ipados, and macos
- Adaptability
- Team Collaboration
- Professionalism
- Effective Communication
- Multitasking
Certification
- IT Support Specialist, Google - 2022
- Data Analytics, Google - 2023
Timeline
Specialist
Apple
11.2023 - Current
Event Specialist Representative
HP
02.2023 - Current
Sells Representative
AT&T
05.2022 - 07.2022
Electronics Sales Associate
Walmart
07.2020 - 11.2021
High School Diploma -
Wilmer Amina Carter High School
Bachelor of Science - Computer and Information Sciences
Chaffey College