Arthur Santos
LOS ANGELES,CA
Summary
Highly organized and motivated employee with a strong desire to utilize time management and organizational skills in diverse work settings. Seeking entry-level opportunities to further develop skills while contributing to the growth and success of a company.
Overview
9
9
years of professional experience
Work History
Customer Service Coordinator
Airport Terminal Management
08.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Medical Equipment Technician
AEON Medical Equipment
10.2019 - 07.2022
- Diagnosed cause of problems and completed repairs.
- Maintained safe work environment and adhered to privacy regulations.
- Inspected, tested and calibrated medical equipment before installing.
Food Runner
Doughboys Cafe
02.2016 - 08.2019
- Reset tables between guests, refilled condiments and wiped down surfaces.
- Completed final preparations of dishes and quickly delivered items to customers.
- Observed tables to tend to guest needs and identify customer service opportunities.
- Assisted servers to optimize guest dining experience.
Education
Some College (No Degree) - Emergency Medical Technician
Westcoast EMT Los Angeles
High School Diploma -
Celestial Village Academy
Manila, Philippines03.2009
Skills
- Providing Customer Service
- Computer Proficiency
- Problem-Solving
- Work Prioritization
- Handling Escalations
- Friendly, Positive Attitude
- Reliable & Trustworthy
- Preventive Equipment Maintenance
- Customer service excellence
- Lifting 50 Pounds
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Customer Service Coordinator
Airport Terminal Management
08.2022 - Current
Medical Equipment Technician
AEON Medical Equipment
10.2019 - 07.2022
Food Runner
Doughboys Cafe
02.2016 - 08.2019
Some College (No Degree) - Emergency Medical Technician
Westcoast EMT Los Angeles
High School Diploma -
Celestial Village Academy
Similar Profiles
David HernandezDavid Hernandez
Wheelchair Agent at Airport Terminal ManagementWheelchair Agent at Airport Terminal Management
Israel Cerda MendozaIsrael Cerda Mendoza
Wheelchair Agent at Airport Terminal ManagementWheelchair Agent at Airport Terminal Management
Christopher LaCroixChristopher LaCroix
Wheelchair Agent at Airport Terminal ManagementWheelchair Agent at Airport Terminal Management