Kevin Gass
Irwin,PA
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Sitel
02.2017 - Current
- Providing customer service and helping customers enroll in their health benefits through their employers.
Customer Servicr
Shipt
03.2016 - Current
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Provided exceptional service to clients, fostering strong relationships and repeat business.
Technical Operator and Quality Assurance
Ames True Temper
02.2014 - 01.2017
- Responsible for allocating breaks to teammates, removing products off machines, packaging to specifications, checking for quality, stacking products on pallets, keeping work area clean, setting up line for production.
Delivery
Jimmy Johns
07.2013 - 12.2013
- Delivery products to and from customer's location from workplaces, homes and campuses
- Also preparation and if needed the upkeep of the store.
Shift Manager
Vocelli Pizza
10.2012 - 02.2013
- Managing employees, cash handling, coaching and training, inventory count as well as helping with the serving of the customers if and when needed.
Account Manager
Rent A Center
01.2008 - 01.2010
- Responsible for customer accounts, working with customers, selling merchandise, customer service, delivering furniture and merchandise, collecting payments from customers, managing delivery routes, housekeeping and general upkeep.
Shift Manager
Casa D' Amici
01.2005 - 01.2007
- Responsible for the daily operations of the restaurant, managed employees, trained employees, handled and prepared food for customers, customer service, prepared deposits for owners.
Manager
Fortunato's Pizzeria and Sub Shop
01.2001 - 01.2004
- Responsible for the day to day operations, managing employees, ordering food, training employees, handling and preparing food for customers, customer service, prepared deposits for owner.
Education
Regents Degree - Sociology
West Virginia University
Morgantown, WVHigh School Diploma - College Preparatory
Calvert Hall College
Towson, MD06.1994
Sociology
West Virginia University
Morgantown, WV05.1994
Skills
Providing Customer Service
Personal Information
Willing To Relocate: True
Volunteer Experience
- Local Church, Volunteer, Handing out food to the homeless and needy via their monthly pantry day.
- Pennsylvania State University, Judge, 2015 Student Graduate Exhibition
References
Available upon request.
Timeline
Customer Service Representative
Sitel
02.2017 - Current
Customer Servicr
Shipt
03.2016 - Current
Technical Operator and Quality Assurance
Ames True Temper
02.2014 - 01.2017
Delivery
Jimmy Johns
07.2013 - 12.2013
Shift Manager
Vocelli Pizza
10.2012 - 02.2013
Account Manager
Rent A Center
01.2008 - 01.2010
Shift Manager
Casa D' Amici
01.2005 - 01.2007
Manager
Fortunato's Pizzeria and Sub Shop
01.2001 - 01.2004
Regents Degree - Sociology
West Virginia University
High School Diploma - College Preparatory
Calvert Hall College
Sociology
West Virginia University
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