Arthur W. WILSON
Sunny.,FL
Summary
Professional technician with extensive experience in small engine repair and maintenance. Known for precision in diagnosing and addressing mechanical issues, ensuring optimal performance of equipment. Emphasizes team collaboration and adaptability to meet evolving needs. Skilled in diagnostics, repairs, and customer service, with focus on achieving results.
Overview
25
25
years of professional experience
Work History
Independent Contractor
Uber Eats Delivery Services
11.2022 - Current
- Operate an independent contractor delivery service, providing excellent customer service and happiness in a bag. Delivering over 150+ orders efficiently while managing a flexible, part-time schedule.
- Reduced average delivery time by 20%, optimizing routes and handling time-sensitive tasks effectively.
- Tracked 100% of daily deliveries, maintaining accurate bookkeeping and financial records for expense management.
- Resolved customer delays through proactive communication, improving response time by 30% via phone calls and text messages.
- Boosted customer service rating from 2 stars to 5 stars, demonstrating excellence in service and problem-solving.
Small Engine Repair Technician
Alti Quip -Ready Repair
03.2020 - 11.2022
- Performed small engine repair on 25-40 units daily for both commercial and residential mowers, weed eaters, blowers, pressure washes etc. of various brands
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
- Prepared invoices for all work performed
- Maintained inventory of repair supplies and ordered parts.
Service Technician-Small Engine Repair
Everglades Equipment (authorized John Deer Dealership)
09.2017 - 02.2020
- Diagnosed and repaired over 250+ small engines, including residential and commercial lawn mowers, chainsaws, and generators, ensuring reliable performance for customers.
- Reduced repair turnaround time by 25%, streamlining service processes in a small shop environment.
- Improved first-time fix rate to 92%, minimizing repeat service visits and enhancing customer satisfaction.
- Installed and repaired electrical systems in 100+ small engine applications, ensuring optimal functionality and safety.
- Collaborated closely with a tight-knit team, ensuring efficient workflow and high-quality service.
- Delivered high-quality repair services, earning a 95% customer satisfaction rating through positive feedback and repeat business.
- Provided detailed repair recommendations to over 150+ customers, increasing service transparency and trust.
Small Engine Repair Technician
Greenway Equipment (authorized John Deer Dealership)
04.2013 - 09.2017
- Diagnosed and repaired over 500+ agricultural, commercial, and turf equipment units, including John Deer, STIHL, Polaris, and Husqvarna brands.
- Reduced equipment downtime by 40% through efficient troubleshooting and repairs.
- Completed manufacturer-certified training in John Deere and competitive brands, expanding expertise in advanced diagnostic techniques.
- Maintained and inventoried over 500+ tools and equipment , ensuring optimal functionality.
- Improved workspace efficiency by 25% through organizational improvements and cleanliness standards.
- Followed strict safety protocols, contributing to a 100% workplace safety compliance record.
- Transported and installed over 500+ reassembled equipment units, ensuring proper functionality post-repair.
- Accurately completed over 95% of required reports and forms on-time, streamlining documentation and customer service.
Education
Technical Certification -
Northwest Mississippi Community College
Senatobia, MS01-2014
Skills
- Safety compliance
- Equipment inspection
- Two-stroke engines
- Preventative maintenance
- Ignition systems
- Customer relations
- Problem-solving
- Troubleshooting skills
- Equipment repair skills
- Equipment maintenance
- Engine diagnostics
- Workplace safety
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Independent Contractor
Uber Eats Delivery Services
11.2022 - Current
Small Engine Repair Technician
Alti Quip -Ready Repair
03.2020 - 11.2022
Service Technician-Small Engine Repair
Everglades Equipment (authorized John Deer Dealership)
09.2017 - 02.2020
Small Engine Repair Technician
Greenway Equipment (authorized John Deer Dealership)
04.2013 - 09.2017
Technical Certification -
Northwest Mississippi Community College
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