Arthur C Thomas
Orange Park,FL
Summary
Accomplished Senior Advisor Tech Lead at Blue Cross Blue Shield, adept in organizational development and relationship management. Spearheaded change initiatives, enhancing team productivity by fostering innovation and leveraging data analytics for strategic growth. Proven track record in mentoring and expanding professional networks, significantly contributing to sustained business expansion. Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
20
20
years of professional experience
Work History
Senior Advisor Tech Lead
Blue Cross And Blue Shield
01.2017 - 03.2024
- Mentored and trained highly talented staff, which prepared team members for providing exemplary service to clients.
- Enhanced client relationships by providing strategic advice and guidance on industry trends and best practices.
- Led change management initiatives to improve organizational effectiveness and support long-term growth objectives.
- Maintained an extensive professional network and leveraged connections to secure new business leads, contributing to sustained growth over time.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges, achieving company-wide growth.
Head Bartender
Chili's Restaurant
06.2015 - 01.2017
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
Bar Manager
Outback Steakhouse
04.2007 - 08.2015
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Prep Chef/ Cold Chef / Sautee Chef/ Grill Chef
Bone Fish Bar & Grill
06.2004 - 11.2006
- Contributed to a positive working environment through effective communication and teamwork practices.
- Demonstrated strong time management skills by prioritizing tasks efficiently during high-pressure situations.
- Maintained high standards of food quality and presentation through consistent adherence to recipes and plating guidelines.
- Reduced food waste by implementing proper storage techniques and inventory management systems.
- Enhanced kitchen efficiency by streamlining food preparation processes and maintaining a clean workspace.
Education
Computer Programming, Specific Applications
Blue Cross Blue Shield Internal Claims Coding Prog
Jacksonville, FL2019
Restaurant And Culinary Management
Outback Steakhouse & Bone Fish Training Programs
Jacksonville, FL06.2005
Associate of Arts - Business Administration - Some College No Degree
Florida State College At Jacksonville
Jacksonville, FL2005
High School Diploma -
Duncan U. Fletcher High School
Neptune Beach, FL2004
Skills
- Organizational Development
- Relationship building and management
- Data Analytics
- Policy analysis
- Cash Handling
- Windows, Excel, Word, Power Piont
- Client Engagement
- Training and mentoring
Timeline
Senior Advisor Tech Lead
Blue Cross And Blue Shield
01.2017 - 03.2024
Head Bartender
Chili's Restaurant
06.2015 - 01.2017
Bar Manager
Outback Steakhouse
04.2007 - 08.2015
Prep Chef/ Cold Chef / Sautee Chef/ Grill Chef
Bone Fish Bar & Grill
06.2004 - 11.2006
Computer Programming, Specific Applications
Blue Cross Blue Shield Internal Claims Coding Prog
Restaurant And Culinary Management
Outback Steakhouse & Bone Fish Training Programs
Associate of Arts - Business Administration - Some College No Degree
Florida State College At Jacksonville
High School Diploma -
Duncan U. Fletcher High School