ARTIKA L. HUNTER
Ladson,SC
Summary
A capable, well-organized professional with strong communication abilities and extensive experience in human resources, healthcare administration, patient transport, and call center operations. Known for adaptability, reliability, and a strong work ethic. Adept at learning new systems, providing exceptional service, and supporting organizational success.
Overview
18
18
years of professional experience
Work History
HR Coordinator
Charleston Water System
07.2025 - Current
- Performs administrative HR duties including budgeting, payroll, accounts payable, and records management.
- Maintains secure electronic personnel files and ensures compliance with HR and EMS standards.
- Supports recruitment by posting vacancies, coordinating interviews, and conducting background checks.
- Maintains training records and prepares HR reports.
- Oversees apprenticeship and DOT/CDL programs to ensure compliance.
- Assists with policy updates, training coordination, and general HR operations.
Administrative Assistant
Ralph H. Johnson VA Hospital
12.2024 - 02.2025
- Developed administrative policies and procedures for HR programs and compliance.
- Assisted leadership with workload data analysis, performance measures, and reporting.
- Served as alternate ADP coordinator; performed timekeeping and trained alternates.
- Prepared orientation materials and HR training documents.
Human Resource Assistant
Ralph H. Johnson VA Hospital
03.2024 - 12.2024
- Managed pre-employment processes including onboarding and preparing offer letters.
- Conducted new employee orientations for benefits and ethics.
- Ensured documentation accuracy by uploading files into eOPFs.
- Supported performance management, awards, and offboarding procedures.
Advance Medical Support Assistant
Ralph H. Johnson VA Hospital
12.2022 - 03.2024
- Used CPRS and Vista to manage appointment scheduling and patient inquiries.
- Ensured HIPAA compliance and accuracy of veteran triage data.
- Checked veterans into the ER, paged on-call physicians, and supported bed management.
Patient Access Representative - Head & Neck
MUSC - Hollings Cancer Center
08.2022 - 12.2022
- Performed patient registration, check-in, and insurance verification.
- Supported Head & Neck Clinic with appointment scheduling and patient flow.
- Ensured accuracy of demographics, insurance data, and billing information.
Patient Access Services Representative
MUSC - Hollings Cancer Center
01.2022 - 08.2022
- Completed full patient registration for inpatient and outpatient services.
- Verified insurance, collected copayments, and assisted with financial arrangements.
- Scheduled children's specialty procedures at MUSC Children's Summey Medical Pavilion.
- Resolved billing questions and ensured accuracy of patient accounts.
Call Center Operator
Roper St. Francis Hospital
08.2019 - 01.2022
- Maintained on-call schedules for physicians and coordinated after-hours communication.
- Conducted appointment scheduling, insurance verification, and precertification coordination.
- Performed payment research and reconciliations.
- Provided telehealth services, general information, and referral support.
- Delivered customer service that supported organizational quality standards.
Call Center Representative
T-Mobile
08.2014 - 08.2019
- Adapted quickly to new software, applications, and communication systems.
- Resolved customer inquiries with proactive, timely solutions.
- Built loyalty through thoughtful account management and identifying service opportunities.
- Delivered exceptional customer experiences using training tools and expertise.
- Met productivity and quality benchmarks consistently.
- Completed ongoing training to expand skills and career development.
Patient Transporter II
Roper St. Francis Hospital
01.2008 - 06.2012
- Verified correct patient identification using two patient identifiers (name + DOB or MRN).
- Ensured safe and timely patient transport using appropriate medical equipment.
- Utilized proper body mechanics for lifting and transferring patients.
- Demonstrated competency transporting diverse age groups and cultural backgrounds.
- Followed standard precautions and isolation protocols.
- Ensured oxygen levels were adequate before transport.
- Reported any change in patient condition immediately to nursing staff.
- Secured IV lines, tubing, and equipment prior to transport.
- Notified clinical staff promptly upon patient arrival.
- Maintained patient dignity and comfort; offered blankets and ensured proper covering.
- Assisted nursing staff with safe transfers between beds, chairs, wheelchairs, and gurneys.
- Reported delays, cancellations, or status changes to the dispatcher.
- Removed soiled linens and properly bagged them after transport.
Education
College Credits - Business
Trident Technical College
High School Diploma -
North Charleston High School
Skills
- Recruitment & Placement
- Communication Skills
- Healthcare System Navigation
- E-Verify
- Patient Scheduling & Registration
- Problem-Solving
- Payroll & Timekeeping
- Customer Service Excellence
- Multitasking & Prioritization
References
Available upon request.
Timeline
HR Coordinator
Charleston Water System
07.2025 - Current
Administrative Assistant
Ralph H. Johnson VA Hospital
12.2024 - 02.2025
Human Resource Assistant
Ralph H. Johnson VA Hospital
03.2024 - 12.2024
Advance Medical Support Assistant
Ralph H. Johnson VA Hospital
12.2022 - 03.2024
Patient Access Representative - Head & Neck
MUSC - Hollings Cancer Center
08.2022 - 12.2022
Patient Access Services Representative
MUSC - Hollings Cancer Center
01.2022 - 08.2022
Call Center Operator
Roper St. Francis Hospital
08.2019 - 01.2022
Call Center Representative
T-Mobile
08.2014 - 08.2019
Patient Transporter II
Roper St. Francis Hospital
01.2008 - 06.2012
College Credits - Business
Trident Technical College
High School Diploma -
North Charleston High School