Artin Vartanian
Sunland,CA
Summary
42 Years old, father and husband, energetic Field Service Engineer with 22 years background in Biomedical field with top strengths in planning, problem solving and communication. Committed to providing unmatched service support through phone and personal visits, performing repairs and installations. Proficient in investigating and troubleshooting problems and providing efficient, courteous and professional repair services.
Overview
20
20
years of professional experience
Work History
Field Service Engineer
Roche
03.2020 - Current
- Primary FES for all UCLA accounts in LA region, supporting their Automation and Diagnostics analyzers.
- Onsite installation, modification and maintenance of systems and equipment.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Support & train new joiners as a Field Service Engineer.
Field Engineering Specialist
PMA Services
04.2016 - 03.2020
- Performed onsite installation, modification and maintenance of Sysmex Cell Counters, Sysmex Coagulometrs.
- Training and technical support of customer on phone and on-site.
- Maintained tools and equipment, parts inventory and expenses.
Customer Service Supervisor
Advance MedTronics
01.2011 - 08.2015
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers for Dirui Chemistry Analyzers.
- Identified customer service trends to provide recommendations for process and procedural improvements.
- Technical and application training for new colleagues on Dirui Chemistry Analyzers.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Communicate and follow up equipment problems with the master company in China
Field Service Engineer
Advance MedTronics
01.2003 - 01.2011
- Performed onsite installation, modification and maintenance of Sysmex Cell Counters, Sysmex Coagulometrs, Roche ISE and ABG analyzers.
- Training and technical support of customer on phone and on-site.
- Maintained tools and equipment, parts inventory and expenses.
Education
Bachelor of Science - Electrical Engineering
California State Polytechnic University, Pomona
Pomona, CA05.2023
Associate of Science - Mathematics
Glendale Community College
Glendale, CA05.2020
Associate of Science - Physics
Glendale Community College
Glendale, CA05.2020
Skills
- Time management, Team work, Problem Solving
- Very good knowledge of computer networking, Remote access, Firewalls
- Organized and detail oriented
- Proficient using hand and power tools, Soldering, Electronic troubleshooting
Languages
English
Persian
Armenian
Timeline
Field Service Engineer
Roche
03.2020 - Current
Field Engineering Specialist
PMA Services
04.2016 - 03.2020
Customer Service Supervisor
Advance MedTronics
01.2011 - 08.2015
Field Service Engineer
Advance MedTronics
01.2003 - 01.2011
Bachelor of Science - Electrical Engineering
California State Polytechnic University, Pomona
Associate of Science - Mathematics
Glendale Community College
Associate of Science - Physics
Glendale Community College
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