ARTIOLA PUPULEKU
Philadelphia,PA
Summary
Motivated and customer-focused professional with a background in hospitality and a proven track record of delivering exceptional service in fast-paced environments. Experienced in managing multiple tasks efficiently while maintaining high standards of quality and client satisfaction. Quick to learn new skills and adapt to changing needs, with a growing passion for digital marketing and project management. Eager to leverage strong communication, teamwork and problem-solving abilities to contribute to organizational success and continuous improvement.
Overview
4
4
years of professional experience
Work History
Hostess and social media manager
LUNA BYOB
Philadelphia, PA
06.2025 - Current
- Developed and scheduled engaging content on Instagram and Facebook, enhancing visibility of daily specials, events, and seasonal menus.
- Greeted and seated guests promptly, creating a welcoming and professional first impression.
- Streamlined reservation and waitlist management, improving guest experience in person and over the phone.
- Answered incoming phone calls, provided accurate information about menus, hours, and promotions and handled takeout or reservation requests.
- Coordinated with servers, kitchen staff, and management to ensure seamless operations during peak hours.
Culture Team Intern
CHILDREN'S HOSPITAL OF PHILADELPHIA
Philadelphia, PA
03.2025 - 05.2025
- Creating schedule of activities for staff to follow during events.
- Monitor projects and set deadlines.
- Take notes throughout the team meetings.
- Communicate project status to stakeholders.
- Organize meetings and record meeting minutes.
Barista
TWO EAGLES
Philadelphia, PA
02.2024 - 05.2025
- Prepared and served nearly 10 different drink recipes and food items, ensuring consistent quality and presentation.
- Handling payments, giving change, and managing transactions efficiently.
- Ability to froth milk to the right texture and create latte art.
- Handling multiple orders at once while ensuring each customer receives their drink promptly and correctly.
- A friendly and positive demeanor that encourages repeat customers and fosters a pleasant working environment.
- Collaborated with team members to ensure efficient operations and high-quality customer service in fast-paced coffee shop environment.
Accounting Assistant
EBC (European Brake Center)
Durres, AL
12.2022 - 02.2024
- Strong ability to analyze economic trends, government policies, and market conditions.
- Familiarity with basic accounting concepts.
- Ensuring accuracy in handling invoices, receipts, tax documents, and other financial records.
- Being able to communicate clearly with clients or customers about invoices, taxes, or payments.
- Working effectively with the economist and other team members to provide the necessary financial insights and reports.
Education
Bachelor's Degree -
ALEKSANDER MOJSIU UNIVERSITY
ALBANIA09-2022
Skills
- Social Media Engagement Team Collaboration Staff Training Quality Assurance Project management
- Proficient in Google Workspace, Dropbox, Canva, Microsoft Office 365, Zoom, Adobe Creative Suite and Java
- Telephone etiquette
- Payment processing
LANGUAGES
Fluent in English. Fluent in Albanian. Conversational skills in Macedonian.
EDUCATION & TRAINING
- YEAR UP UNITED Online Project Management Training Aug 2024 - August 2025 Completed coursework in Year Up is an intensive career development program with 250 corporate partners, college-level courses, professional training, and a six-month internship.
- Completed coursework in Excel, Business Writing, Public Speaking, and Professional Skills with specialized training in Project Management
Timeline
Hostess and social media manager
LUNA BYOB
06.2025 - Current
Culture Team Intern
CHILDREN'S HOSPITAL OF PHILADELPHIA
03.2025 - 05.2025
Barista
TWO EAGLES
02.2024 - 05.2025
Accounting Assistant
EBC (European Brake Center)
12.2022 - 02.2024
Bachelor's Degree -
ALEKSANDER MOJSIU UNIVERSITY