Ar'tis Frank II
Orange,CA
Summary
Dynamic training specialist with excellent interpersonal and communication skills. Works closely with team members to design, develop and deploy effective training. Oversees instruction of several personnel, from new hires to professionals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Parades Training Specialist
Disneyland Resort
Anaheim, CA
07.2022 - Current
- Lead and develop training programs for the Parade department, ensuring the team maintains operational standards and safety.
- Manage day-to-day operations and scheduling for over 1,200 Cast Members, ensuring shifts are efficiently filled while meeting demand.
- Collaborate with leaders across departments to align strategies, ensuring operational needs are met and exceeded guest expectations.
- Use various software tools (Microsoft Office, GEMS, MyTime) to oversee schedules, maintain communication, and track performance metrics.
- Facilitate ongoing coaching, mentoring, and development of Cast Members to ensure a positive work environment, aligning with Disney’s Safety, Courtesy, Show, Inclusion, and Efficiency standards.
- Consistently exceeded guest satisfaction and operational targets through proactive decision-making and effective leadership
Entertainment Deployment/Scheduler
Disneyland Resort
Anaheim , CA
12.2015 - 06.2022
- Coordinated strategies for deploying over 1,200 Cast Members across entertainment events
- Communicated regularly with senior leadership and Cast Members to ensure clear expectations and seamless operation of entertainment events.
- Maintained a positive, engaging environment while upholding high performance standards, driving guest satisfaction.
Performer, Entertainment
Disneyland Resort
Anaheim , CA
01.2011 - 11.2021
- Delivered exceptional guest experiences through performances, consistently reflecting the Walt Disney Company’s values of joy, inclusion, and positivity.
- Engaged with guests and provided memorable experiences, demonstrating passion for Disney's core mission of creating lasting memories.
- Developed character backstories to further enhance guest experiences.
Education
Certificate - Ministry Leadership
Southeastern University (Mosaic College)
Lakeland, FL06-2020
Skills
- Leadership & Team Development
- Exceptional Guest Service & Engagement
- Operational Planning & Project Development
- Conflict Resolution & Problem-Solving
- Microsoft Office Suite, SharePoint, Smartsheet
- Proficient in GEMS & MyTime Scheduling Systems
- Multi-tasking & Time Management
- Strong Written & Verbal Communication
- Entertainment Operations & Scheduling
- Photo & Video Editing (Adobe Creative Suite)
- Attention to Detail & Strategic Planning
Certification
- Certified CPR/AED/First-Aid(Valid until 2024)
Timeline
Parades Training Specialist
Disneyland Resort
07.2022 - Current
Entertainment Deployment/Scheduler
Disneyland Resort
12.2015 - 06.2022
Performer, Entertainment
Disneyland Resort
01.2011 - 11.2021
Certificate - Ministry Leadership
Southeastern University (Mosaic College)