C.Tracey Sanders
North Las Vegas,NV
Summary
Results-driven Area Manager with extensive experience in operations management, customer focus, safety compliance, loss prevention, quality assurance, and human resources. Skilled in developing strategic plans to achieve business objectives, managing performance metrics, and driving process improvement initiatives. Demonstrated leadership abilities in leading cross-functional teams, enhancing operational efficiency, and ensuring regulatory compliance in high-paced environments.
Overview
17
17
years of professional experience
Work History
Safety & Training Manager
Keolis Transportation
02.2024 - Current
- Developed and implemented safety programs ensuring DOT, OSHA, and ADA compliance
- Conducted investigations, analyzed data, and implemented corrective action plans
- Created training modules for safety protocols, effective communication, and collision prevention
- Effective Communication
- De-Escalation classes
- Risk assessments
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
- Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
- Reduced onboarding time for new hires through the development of effective orientation modules.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Improved employee retention rates by creating engaging and interactive learning materials.
- Increased overall productivity by conducting regular skills gap analyses and addressing identified needs with targeted training interventions.
- Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.
- Evaluated impact of training programs on employee performance and business outcomes, continuously refining training strategies based on feedback.
- Customized leadership development programs for emerging leaders, preparing them for future managerial roles.
- Identified skill gaps in workforce and addressed them through targeted training programs, resulting in more competent and versatile team.
- Streamlined onboarding process, significantly reducing time to competency for new hires.
- Reduced training costs without compromising quality by optimizing use of in-house expertise and digital resources.
Deputy Director
MV Transportation
01.2022 - 06.2023
- Managed operations for a division of 600+ staff, optimizing logistics and service execution
- Led negotiations with labor unions and collaborated with clients on service planning
- Streamlined operational processes to improve efficiency and service quality
Planning/Operator Manager
MV Transportation
06.2013 - 01.2022
- Managed safety compliance, workforce scheduling, and operational efficiency for transportation services
- Collaborated with multiple departments to drive service improvements and cost reduction
- Led strategic planning for special events, budget management, and resource allocation
- Implemented Lean Six Sigma principles to enhance operational workflows
BOC/Dispatch Specialist
Veolia Transportation
09.2007 - 06.2013
- Oversaw route optimization and ensured timely service execution
- Managed manpower needs, call-offs, and emergency response procedures
- Utilized technology to track and improve fleet performance
Education
Paralegal Studies -
Northwest Career College
02.2025
Behavioral Science - Liberal Arts
East-West University
CDL A License -
AIT Truck Driving
Skills
- Customer Engagement Skills
- Safety & Regulatory Compliance
- Loss Prevention & Quality Assurance
- Performance Metrics & KPI Management
- Human Resource Management & Employee Development
- Operations & Process Improvement
- Budget Development & Cost Control
- Leadership & Team Development
- Incident Investigation & Risk Management
- Strategic Planning & Business Growth
- Logistics management
- Policy Evaluation
- Teamwork and collaboration
- Innovation management
- Effective Training Techniques
- Clear Communication
- Risk analysis
Accomplishments
- Successfully improved safety compliance and reduced incident rates through strategic training programs.
- Implemented process improvements that led to cost savings and increased operational efficiency.
- Led high-performing teams and enhanced employee engagement through performance management strategies.
Timeline
Safety & Training Manager
Keolis Transportation
02.2024 - Current
Deputy Director
MV Transportation
01.2022 - 06.2023
Planning/Operator Manager
MV Transportation
06.2013 - 01.2022
BOC/Dispatch Specialist
Veolia Transportation
09.2007 - 06.2013
Behavioral Science - Liberal Arts
East-West University
CDL A License -
AIT Truck Driving
Paralegal Studies -
Northwest Career College
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