Brian Martin
Palm Coast
Summary
Dynamic leader with extensive experience at CVS Health, driving operational excellence and team development. Proven track record in enhancing customer satisfaction and achieving sales targets through strategic initiatives. Skilled in training and coaching, with a strong focus on compliance and financial management, resulting in improved productivity and performance across multiple locations.
Overview
26
26
years of professional experience
1
1
Certification
Work History
District Training Store Manager (DTSM)
CVS Health
01.2023 - Current
- Lead training and development for store managers across multiple locations, ensuring operational consistency and compliance.
- Drive performance improvement through coaching and mentoring, resulting in increased productivity and customer satisfaction.
- Oversee implementation of corporate initiatives and best practices across district stores.
District Support Store Manager (DSSM)
CVS Health
09.2021 - 01.2023
- Supported district operations by assisting in store transitions, staffing, and performance improvement plans.
- Collaborated with district leadership to ensure adherence to company standards and operational goals.
Store Manager
CVS Health
04.2020 - 09.2021
- Directed daily operations, including staffing, inventory management, and financial accountability for a high-volume retail location.
- Achieved sales targets and improved customer satisfaction scores through strategic initiatives and team engagement.
Store Manager in Training (SMIT)
CVS Health
Ormond Beach
07.2018 - 04.2020
- Completed comprehensive management training program, gaining expertise in operations, leadership, and compliance.
- Assisted in managing store operations, including scheduling, cash handling, and customer service.
Operations Manager
CVS Health
06.2017 - 07.2018
- Oversaw operational functions, including inventory control, cash management, and staff supervision.
- Implemented process improvements to enhance efficiency and reduce shrink.
Shift Supervisor
CVS Health
08.2006 - 06.2017
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and coached team members to deliver exceptional customer service and meet performance goals.
Parts Manager
Multi Media Communications
Babylon
12.1999 - 07.2005
- Managed parts inventory, procurement, and vendor relations to ensure timely availability of materials.
- Developed and implemented cost-saving strategies, reducing waste and improving profitability.
- Led a team of parts staff, ensuring accurate order fulfillment and compliance with safety standards.
Education
Certification - Graphic and Digital Design
Hendriks Institute
Lindenhurst, NYSkills
- Leadership & Team Development
- Sales & Revenue Growth
- Operational Excellence
- Inventory & Financial Management
- Customer Experience Optimization
- Training & Coaching
- Compliance & Safety Standards
- MS office
- Training and development
Certification
Licensed Pharmacy Technician
Timeline
District Training Store Manager (DTSM)
CVS Health
01.2023 - Current
District Support Store Manager (DSSM)
CVS Health
09.2021 - 01.2023
Store Manager
CVS Health
04.2020 - 09.2021
Store Manager in Training (SMIT)
CVS Health
07.2018 - 04.2020
Operations Manager
CVS Health
06.2017 - 07.2018
Shift Supervisor
CVS Health
08.2006 - 06.2017
Parts Manager
Multi Media Communications
12.1999 - 07.2005
Certification - Graphic and Digital Design
Hendriks Institute