Arturo Cardenas
Alice,TX
Summary
Proven Account Manager with a track record of enhancing customer satisfaction and retention at USA DeBusk through expert relationship building and strategic planning. Skilled in account management and teamwork, successfully expanded client base and resolved escalated issues, ensuring project success and client loyalty without exceeding a single numerical percentage.
Overview
20
20
years of professional experience
Work History
Account Manager
USA DeBusk
03.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Field Supervisor
HydroChem Industrial Services
10.2013 - 03.2023
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
- Presented weekly and monthly performance reports to demonstrate team progress.
- Met with customers to resolve issues and build productive relationships.
Dispatcher
Sprint Waste Services
01.2005 - 12.2013
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Education
HVAC - HVAC
TST
Harlingen, TX05.2000
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Client Relationship Management
- Customer Satisfaction
- Relationship Building
- Strategic Planning
- Customer Relationships
Timeline
Account Manager
USA DeBusk
03.2023 - Current
Field Supervisor
HydroChem Industrial Services
10.2013 - 03.2023
Dispatcher
Sprint Waste Services
01.2005 - 12.2013
HVAC - HVAC
TST