Arturo Cedillo
Edinburg,TX
Summary
Focused customer service professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 5+ years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations.
Service-oriented Fraud analyst skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes. Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player . Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Fraud Specialist
Advanced Call Center Technologies LLC
05.2021 - 04.2023
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Improved operations through consistent hard work and dedication.
- Worked with customers to understand needs and provide excellent service.
- Worked flexible hours across night, weekend and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Provided exemplary level of customer service to clients and company personnel.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Claims Adjuster
Kemper Corp.
01.2020 - 04.2021
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims
- Answered customer questions regarding deductibles
- Maintained claims data in IPS/ICS systems
- Handle calls from customers and other stakeholders about the claim and investigation processes
- Examined claims forms and other records to determine insurance coverage
- Documented all investigation activity and presented reports to management
- Analyzed information gathered by investigation and report findings and recommendations
- Organized, planned, and documented materials for first party and third party claims
- Reported to management on customer problems, field conditions, safety issues and policy problems
- Answered questions posed by insured and attorneys
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information
- Collected information from customers to complete claims and legal files
- Collected accident/incident information from customers to complete claims and legal files.
- Evaluated all evidence with ultimate goal of creating positive outcomes for client's claims.
- Answered questions posed by insured and attorneys.
- Eliminated claimant, premium and provider fraud.
- Organized, planned, and documented materials for insurance claims.
Project Manager
Lpz communications
11.2019 - 02.2021
- Held to pre-determined schedules and worked with subcontractors to cut costs and complete projects on time and under budget
- Created full-fledged implementation plans, accounting for ROI, cost-benefit and other analyses
- Closely collaborated with project members to identify and quickly address problems
- Increased customer satisfaction by % by solving problems and concerns effectively
- Increased efficiency and team performance by implementing actionable process improvements
- Kept project on schedule and within budget while serving as project leader
- Increased savings by initiating and fostering relationships with vendors to communicate on problem-areas and work closely to resolve
- Worked with bank finance and completion guarantors to achieve funding goals
- Maintained quality and safety by reporting equipment issues and malfunctions for repairs
- Prepared in advance for and addressed production problems, material deficits, equipment failures and unavoidable delays
- Developed and enacted safety and quality control plans
- Assembled and led synchronized, cohesive team by inspiring confidence and high output Reduced expenditures by effectively negotiating vendor and service contracts to drive savings
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Modified and directed project plans to meet organizational needs.
- Fostered relationships with vendors to promote positive working relationships.
Shipping and receiving
Bissell
08.2019 - 07.2020
- Placed, tagged and secured merchandise in diverse designated areas
- Adhered to tracking, documentation and control standards in order to reduce loss and maintain compliance
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment
- Conducted research to address shipping errors and packaging mistakes
- Packed, secured, labeled and applied postage to materials to prepare items for shipment
- Drove productivity and process efficiency through through efficient timing and loading cycle
CSR
Atento
06.2017 - 08.2018
- Maintained up-to-date knowledge of product and service changes
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Implemented and developed customer service training processes
- Operated POS system to itemize and complete average of customer purchases
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
CSR
Teletech
10.2015 - 05.2017
- Promptly responded to inquiries and requests from prospective customers
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Followed-through on all critical inter-departmental escalations to increase customer retention rates
- Cross-trained and backed up other customer service managers
- Fielded diverse customer questions about issues such as available merchandise, current prices and upcoming company changes
- Educated customers about billing, payment processing and support policies and procedures
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Provided primary customer support to internal and external customers in fast-paced environment
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge
Groundskeeper
City of McAllen
05.2014 - 04.2015
- Maintained routine landscaping schedules to boost lawn health and keep facilities neat and well-groomed
- Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees and grass to maintain soil fertility and defend against weeds and insects
- Removed overgrowth, hazards and debris from common pathways to improve usability
- Disposed of debris, trash, and recyclable materials appropriately and promptly
- Cultivated soil and added fertilizer, compost and amendments
Education
High School Diploma -
Edinburg North High School
Edinburg, TX05.2006
High School Diploma - Psychology
University of Texas Pan American
Edinburg, TX2006
Skills
- Fluent in Spanish
- Team oversight
- Heavy equipment operation
- Systems Installation, Configuration, and Upgrading
- Safety and compliance
- Software Development Lifecycle
- Personable
- Project development
- Microsoft Active Directory
- Project management
- Dependable
- Issue resolution
- Technical support
Timeline
Fraud Specialist
Advanced Call Center Technologies LLC
05.2021 - 04.2023
Claims Adjuster
Kemper Corp.
01.2020 - 04.2021
Project Manager
Lpz communications
11.2019 - 02.2021
Shipping and receiving
Bissell
08.2019 - 07.2020
CSR
Atento
06.2017 - 08.2018
CSR
Teletech
10.2015 - 05.2017
Groundskeeper
City of McAllen
05.2014 - 04.2015
High School Diploma -
Edinburg North High School
High School Diploma - Psychology
University of Texas Pan American