Matthew C. Rice
Spokane Valley,Wa
Summary
Experienced professional seeking a role in an organization that values integrity, leadership, professionalism, innovation, and work ethic. Proven track record in management, customer service, and client relations. Skilled in providing excellence in management and implementing assertive solutions to benefit customers and advance company goals.
Overview
23
23
years of professional experience
Work History
Fraud Specialist
Comcast
09.2018 - 06.2025
- Actively screen for and remediate Cell phone fraud for the Xfinity Mobile division of Comcast as well as providing technical support and excellent customer service. Established processes as well as proficiencies using multiple software systems. Started as Mobile Care Advanced and promoted various times until finishing on the International Security and Policy Investigations Team for the past 4 years.
Deputy Treasurer
Douglas County
10.2015 - 04.2017
- Foreclosure Deputy: Manage the Tax Foreclosure process for the County
- Warrant Deputy: process and reconcile bank activity for the public districts and school districts in the county.
- Reduced budget discrepancies through thorough analysis and reconciliation of accounts.
- Implemented cost-saving measures through careful monitoring of expenses and identifying areas for improvement.
- Leveraged technology solutions to streamline operations, improve efficiency, and enhance overall effectiveness in managing the organization''s finances.
Branch Manager
Moneytree Wenatchee
10.2008 - 09.2015
- Payroll, employees, supply orders, scheduling, performance reviews, hiring/firing. Balance vault, cash ordering. Customer service, incident resolution, data entry, check cashing decisions and training of new employees.
Customer Service Supervisor
International Data Solutions
10.2002 - 06.2008
- Opening accounts, client information, providing clarification of company policies, organizing and maintaining profile information, maintenance, claim resolutions. Billing for over 500 clients. Take control of any situation that can not be handled by a coworker. Coordinate and assess coworkers assignments. Elaborate plans to help the department improve the quality of service. Process VIP client money transfers. Keep a record of client’s payments and remaining balances for services rendered.
Education
No Degree - Accounting
Pathways, BYU-Idaho
Rexburg, ID01.2018
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Bellevue College
Bellevue, Wa01.2015
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Sammamish High School
Bellevue, Wa01.1990
Skills
- Spanish spoken and written fluently
- Extensive computer experience
- Able to work as a member of a team with minimum supervision
- Adaptability
- High level of communication and interpersonal skills
- Able to acquire new skills and knowledge, quickly and effectively
- Able to pass on skills and information in a clear and concise manner
- Honest, enthusiastic and strong work ethic
- Calm problem-solving approach
- Extremely dependable
- Transaction monitoring
- Effective communication
Languages
Spanish
Native or Bilingual
Timeline
Fraud Specialist
Comcast
09.2018 - 06.2025
Deputy Treasurer
Douglas County
10.2015 - 04.2017
Branch Manager
Moneytree Wenatchee
10.2008 - 09.2015
Customer Service Supervisor
International Data Solutions
10.2002 - 06.2008
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Bellevue College
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Sammamish High School
No Degree - Accounting
Pathways, BYU-Idaho
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