Arturo Daza Barraza
Glendale,AZ
Summary
As a Carwash Manager at Francis and Son's Car Wash, I enhanced customer satisfaction by refining operations and fostering open communication. Skilled in staff training and automotive detailing, I implemented efficient processes, boosting service quality. My leadership and technical expertise ensured a clean, welcoming environment, driving a 20% increase in customer retention.
Overview
28
28
years of professional experience
Work History
Carwash Manager
Francis and Son's Car Wash
08.2009 - 07.2025
- Established open communication channels between employees and management, fostering an inclusive work environment where concerns could be addressed promptly.
- Provided ongoing guidance to team members on proper techniques for washing various vehicle types, ensuring consistent service quality across all jobs.
- Improved customer satisfaction by implementing efficient car wash processes and maintaining a clean environment.
- Managed car wash supplies and materials inventories for timely reordering and replenishment.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
Detail Manager
Dannys Carwash
05.1997 - 08.2010
- Collaborated with sales staff to ensure timely delivery of detailed vehicles to customers.
- Enhanced customer satisfaction by meticulously inspecting and correcting completed work.
- Developed a system for tracking work progress, enabling better resource allocation and scheduling accuracy.
- Implemented safety protocols within the workspace to minimize accidents and maintain a safe working environment.
- Conducted regular inventory checks and maintained adequate supplies for smooth operations at all times.
Skills
- Staff training and development
- Operations management
- Sales and marketing
- Employee scheduling
- Automotive detailing
- Vehicle inspection
- Power equipment operation
- Hand tools
- Odor elimination
- Buffing and polishing
Languages
Spanish
Full Professional
English
Limited Working
Timeline
Carwash Manager
Francis and Son's Car Wash
08.2009 - 07.2025
Detail Manager
Dannys Carwash
05.1997 - 08.2010
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