Matthew Ambrosio
Jacksonville,FL
Summary
Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Russell Speeder's Car Wash. Excelled in staff training and development across multiple locations, significantly improving service standards. Skilled in sales and marketing, successfully forged community partnerships to drive brand awareness. Maintains exceptional technical knowledge, ensuring top-notch maintenance of equipment.
Overview
4
4
years of professional experience
Work History
Carwash Manager
Brumos
- Established open communication channels between employees and management, fostering an inclusive work environment where concerns could be addressed promptly.
- Improved customer satisfaction by implementing efficient car wash processes and maintaining a clean environment.
- Provided ongoing guidance to team members on proper techniques for washing various vehicle types, ensuring consistent service quality across all jobs.
- Analyzed sales trends to identify opportunities for upselling additional services or offering promotional discounts.
Assistant General Manager
Minuteman Carwash
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
General Manager
Russell Speeder's Car Wash
07.2020 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
High School Diploma -
VOC Tech
New Bedford, MA06.2007
Skills
- Sales and Marketing ( I have gone out into our community and established multiple marketing partnerships with stores, restaurants and a gym)
- Staff Training and Development ( I have traveled to our orlando market and aided in opening new stores by conducting job fairs, training the staff and promoting the locations I have also traveled further south to other locations to help the staff perfecting their abilities and bring them up to standard)
- Technical knowledge ( I maintain our tunnel and have been told by Maintenance that our tunnel is one of the most well kept machines they have seen)
- Operations Management ( I maintain our daily operations to heighten our revenue by projecting labor cost, and material cost
Accomplishments
- UL percentage of 40%
- Lead Empire meetings (meetings for all stores in florida), received an Above and Beyond award for the standards of the meeting
- Exceptional Service award for all of Florida
- Awarded top performing store in my region
- My store is the top 3 for audits and percentage in my region
- Averaging 98% (for the year) audit score for CSA, and ERO performance
Timeline
General Manager
Russell Speeder's Car Wash
07.2020 - Current
Carwash Manager
Brumos
Assistant General Manager
Minuteman Carwash
High School Diploma -
VOC Tech
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