Arturo Delgadillotafoya
Taft,California
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Transportation Aide
Taft City School District
10.2023 - 02.2024
- Provided excellent customer service, addressing passenger concerns and ensuring a comfortable travel experience.
- Assisted students with safe and orderly boarding and exiting of vehicle.
IT Field Service Technician
Simbacom Enterprise
04.2021 - 08.2022
- Generated reports to track performance and analyze trends.
- Consistently met or exceeded performance metrics for response times, problem resolution, and customer satisfaction ratings.
- Maximized equipment lifespan through routine maintenance checks, updates, and repairs as needed.
- Monitored system performance to identify potential issues.
- Improved overall network performance by troubleshooting connectivity issues and optimizing configurations.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Patched software and installed new versions to eliminate security problems and protect data.
SATCOM Technician
United States Marine Corps
04.2016 - 04.2021
- Demonstrated expertise in various SATCOM technologies, staying up-to-date on industry advancements and best practices.
- Increased operational efficiency with meticulous documentation of system configurations, maintenance logs, and repair records.
- Kept detailed daily progress notes in [Software], noting reasons for issues.
- Supported continuous improvement efforts by contributing valuable insights based on hands-on experience working with SATCOM systems.
- Reduced downtime by swiftly diagnosing and repairing faulty equipment components.
- Troubleshot and diagnosed issues in order to determine appropriate repair procedures.
- Optimized system functionality by troubleshooting and resolving complex technical issues.
- Responded to service requests during and after business hours.
- Read blueprints and schematics to correctly place equipment.
- Maintained a high level of customer satisfaction by consistently meeting or exceeding project deadlines and expectations.
Education
High School Diploma -
Taft Union High School
Taft, CA04.2015
Skills
- Customer Service Management
- Records Management
- Customer training
- RF Systems Knowledge
- User Training
- Educating customers
- Tracking and Documentation
- Active Listening
- Hardware upgrades
- Hardware Installation
- Customer Service
Certification
- Google IT Support, Google - Febuary 2024
- Secret Clearance- 2016
Languages
Spanish
Native or Bilingual
Awards
Navy and Marine Corps Achievement Medal
Good Conduct Medal
Timeline
Transportation Aide
Taft City School District
10.2023 - 02.2024
IT Field Service Technician
Simbacom Enterprise
04.2021 - 08.2022
SATCOM Technician
United States Marine Corps
04.2016 - 04.2021
High School Diploma -
Taft Union High School
- Google IT Support, Google - Febuary 2024
- Secret Clearance- 2016
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