Summary
Overview
Work History
Education
Skills
Timeline
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Arturo Delgado

El Paso,TX

Summary

Dynamic team leader with proven success at Walmart, excelling in customer service and problem-solving. Trained new employees, enhancing team performance, and resolved customer complaints, fostering loyalty. Demonstrated adaptability in high-pressure environments, ensuring efficient operations and streamlined processes. Strong communicator skilled in inventory control and maintaining positive customer relationships.

Overview

7
7
years of professional experience

Work History

Team Lead

Walmart
El Paso, TX
07.2020 - Current
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.
  • Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
  • Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
  • Streamlined restocking processes by consolidating back stock and removing damaged or expired items.

Customer Service Representative

G.C Service Hyundai/kia
El Paso, TX
07.2019 - 07.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Sandwich Artist

SUBWAY®Restaurants
El Paso, TX
09.2018 - 05.2019
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.
  • Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.

Education

High School Diploma -

Ysleta High School
El Paso, TX
06.2019

Skills

  • Customer service
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Task prioritization
  • Team leadership
  • Adaptability and flexibility

Timeline

Team Lead

Walmart
07.2020 - Current

Customer Service Representative

G.C Service Hyundai/kia
07.2019 - 07.2020

Sandwich Artist

SUBWAY®Restaurants
09.2018 - 05.2019

High School Diploma -

Ysleta High School
Arturo Delgado