ARTURO ESCALANTE
Miami,Florida
Summary
Driven Network Technician recently certified for Cisco Service Associate with Network Devices (CCST Networking 100-150). Demonstrate competency in operation of data networks, LAN switching technologies, IP routing technologies, network device security and troubleshooting. 1+ years in Equinix Data Center managing and expanding network equipment for WAN infrastructure, applying technical expertise and diagnostic toward support for enterprise networks.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Data Center Specialist
FedEx
06.2023 - Current
- Collaborated with cross-functional teams to ensure smooth operations across the entire data center infrastructure.
- Assisted in data center expansions to accommodate growing business needs and increasing workloads.
- Managed vendor relationships for equipment procurement, ensuring cost-effective solutions without compromising on quality or performance standards.
- Maintained accurate inventory records for all hardware components within the data center, enabling efficient resource allocation during maintenance or upgrades.
- Collaborated closely with network engineers on designing and implementing robust network infrastructures within the data center environment.
Junior Network Administrator
FedEx
01.2022 - Current
- Enhanced network performance by conducting regular system maintenance and troubleshooting connectivity issues.
- Improved network security through implementing firewalls, monitoring access points, and updating antivirus software.
- Optimized network configurations for increased efficiency by regularly assessing and updating hardware components.
- Supported IT infrastructure with routine backups, ensuring minimal downtime in case of data loss or failure.
- Assisted in the implementation of a new server architecture, contributing to improved network stability and scalability.
- Reduced response times for help desk tickets by swiftly addressing user-reported issues related to network connectivity or hardware performance.
- Stayed up-to-date on industry trends and emerging technologies, applying knowledge to improve existing systems and processes.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
IT Support Technician
Micropower Battery Company
12.2020 - 01.2022
- Analyzed Computer Hardware and Software troubleshooting issues to identify Network installation methods needed for quick remediation
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Assessed Windows system hardware and software and suggested modifications to reduce lag time and improve overall speed
- Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running smoothly
- Configured systems according to prescribed software and hardware frameworks
- Corrected connectivity faults to restore user access to local networks, cloud- based storage
- Monitored systems in operation and input commands to troubleshoot areas
- Set up PCs, projectors, and microphones for use in video conferencing rooms
- Established, repaired and optimized networks by installing wiring, cabling and devices
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Monitored computer virus reports to determine when to update virus protection systems
- Reviewed violations of computer security procedures and developed mitigation plans
- Recommend improvements in security systems and procedures
- Developed plans to safeguard computer files against modification, destruction or disclosure
- Monitored use of data files and regulated access to protect secure information.
- Trained users on how to operate components and systems.
International Wholesale Representative
Micro Power Battery Company, LLC
01.2018 - 12.2020
- Increased sales revenue by establishing and maintaining strong relationships with key accounts.
- Enhanced client satisfaction by providing tailored product presentations and addressing customer inquiries promptly.
- Streamlined order processing and inventory management, ensuring timely deliveries and minimizing stock shortages.
- Participated in trade shows and industry events, enhancing brand visibility and generating valuable leads for the sales pipeline.
- Developed collaborative partnerships with complementary businesses, driving mutually beneficial growth opportunities across multiple channels.
Customer Service Supervisor
United Airlines (G2 Secure Staff, LLC).
07.2016 - 12.2017
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
Education
Master of Science - Information Systems
University of Phoenix
03.2025
Bachelor of Science - Cybersecurity
University of Phoenix Online
Tempe, AZ01.2024
Skills
- Network Troubleshooting, Performance Analysis, Monitoring, Network Equipment Configuration, Network systems installation and monitoring
- Hardware Installation
- Problem-solving aptitude
- Analytical Skills
- Network Architecture
- Data Center Management
- Change Management
- SNMP monitoring
- Routing Protocols
- Multilayer Switching
- VLAN Configuration
Accomplishments
- 2021-2024 Dean's List Recognition Award (University of Phoenix).
- Track-proven record for promotions from within (FedEx).
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working
Certification
- CCST (Network) - Cisco Certified Network Associate
- CompTIa A+ (220-1101 & 220-1102)
- Linux Fundamentals - uCertify
- EC-Council | Certified Network Defender (CND)
- EC-Council | Certified Secure Computer User (CSCU)
Timeline
Data Center Specialist
FedEx
06.2023 - Current
Junior Network Administrator
FedEx
01.2022 - Current
IT Support Technician
Micropower Battery Company
12.2020 - 01.2022
International Wholesale Representative
Micro Power Battery Company, LLC
01.2018 - 12.2020
Customer Service Supervisor
United Airlines (G2 Secure Staff, LLC).
07.2016 - 12.2017
Master of Science - Information Systems
University of Phoenix
Bachelor of Science - Cybersecurity
University of Phoenix Online