Summary
Overview
Work History
Education
Skills
Courses Taken
Hardware Skills
Additional Background
Accomplishments
Timeline
Generic

Melvyn Lanclos

Brentwood,CA

Summary

Data Center Specialist with over ten years of experience in data center and network operations, focusing on Microsoft ITG, AT&T, T-Mobile, and Amazon AWS. Demonstrated success in improving operational efficiency through team collaboration and data stream optimization. Dedicated to providing high-quality service and ensuring optimal performance in dynamic environments. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

27
27
years of professional experience

Work History

Data Center Specialist

Kaiser Hospital Data Center
Pleasanton/ Napa, CA
12.2014 - Current
  • Executed efficient data center operations to maintain operational precision.
  • Commissioned and decommissioned hardware across diverse platforms to meet business needs.
  • Performed comprehensive hardware qualification testing prior to network configuration deployment.
  • Addressed installation issues swiftly with networks and operating systems.
  • Delivered client data reports within strict deadlines to ensure timely access.
  • Transitioned work order fulfillment processes from Remedy to ServiceNow for enhanced tracking.
  • Monitored operational compliance to guarantee timely service delivery.
  • Managed hardware installations and configurations for new systems effectively.

AWS Network / Data Center Technician-Contractor

TEKsystems
Bay Area, CA
01.2019 - 03.2019
  • Facilitated scalable solutions across multiple Amazon data centers through collaboration with clients and vendors.
  • Configured and maintained server hardware and software systems to ensure operational efficiency.
  • Executed troubleshooting of optical cables while managing installations of servers, routers, and switches.
  • Monitored data center performance and promptly reported issues to management.
  • Provided technical support to users regarding data center operations and services.
  • Conducted routine maintenance on servers, storage systems, and networking equipment to uphold standards.
  • Installed, configured, and tested new servers and networking equipment following best practices.
  • Collaborated with network administration and systems engineering teams for complex tasks.

Systems Technician -Contractor

TEKsystems
Multiple locations in Northern CA
05.2018 - 06.2018
  • Assessed frame acceptance completion prior to utilizing Frame Check Sequence for integrity verification.
  • Collaborated with teams to implement system upgrades and enhancements.
  • Provided technical support to end-users through phone and in-person assistance.
  • Documented procedures and troubleshooting steps for reference.
  • Participated in meetings regarding upcoming projects and changes to existing systems.
  • Diagnosed hardware and software issues on computers and laptops.
  • Maintained local area networks and wide area networks.
  • Performed diagnostics to identify root causes and resolve performance issues.

System & Data Center Technician - Contractor

AT&T Laboratories
San Ramon, CA
10.2017 - 12.2017
  • Configured routers and switches with IP addresses and routing protocols for network tasks.
  • Installed servers, switches, and proprietary network equipment to enhance operational efficiency.
  • Supported team in maintaining all satellite reception-related equipment, including RF gear and video routers.
  • Resolved client issues through ticket submissions, escalations, and follow-ups to ensure satisfaction.
  • Documented system information using Data Center Infrastructure Management and Trident Software.
  • Managed second company contract to streamline operations and resource allocation.

Hardware/Migration Technician - Contractor

Lincoln Child Center
Oakland, CA
09.2013 - 03.2014
  • Customized workstations and laptops with Windows upgrades to fulfill departmental needs.
  • Coordinated client intake and documentation processes for seamless operations.
  • Troubleshot technical issues related to data migration tools to ensure functionality.
  • Maintained documentation of migration procedures and protocols for reference.
  • Provided technical support for system-related issues during migration processes.
  • Installed Microsoft Office, TrueCrypt encryption, Google Apps Sync, and Access applications.
  • Restored Microsoft desktop applications on IBM laptops using Desktop Imagery methods.
  • Re-imaged laptops and workstations while preserving Compaq hardware infrastructure.

Data Center Technician at H.P. Enterprise Services - Contractor

Hewlett Packard
Sunnyvale, CA
06.2012 - 05.2013
  • Delivered technical assistance to H.P. technicians and engineers.
  • Executed hardware rack and stack procedures along with operating system installations.
  • Configured ESX, Linux, UX, and Windows servers for engineering teams.
  • Managed server racking in data centers and configured management ports.
  • Oversaw inventory of essential assets including cables, connectors, labels, and ties.
  • Facilitated system configurations for engineering access and troubleshooting support.
  • Installed backup UPS batteries and A.C. power cords to ensure operational continuity.
  • Documented technical procedures to serve as reference material for training purposes.

Internship Program

Effectual Systems Group Inc.
Richmond, CA
02.2012 - 04.2012
  • Utilized Hewlett Packard Virtual User Generator to document client and server activities.
  • Employed H.P. LoadRunner to automate product tests, assessing system behavior under load.
  • Practiced monitoring IT infrastructure using HP Sitescope for servers and networks.
  • Resolved issues through H.P. Business Availability Center, Business Services Management, and Process Monitor.
  • Assisted with operational tasks across diverse system projects and initiatives.

Mechanical Engineering Technician - Contractor

Intel Corp.
DuPont, WA
03.2007 - 09.2007
  • Developed LabVIEW applications for prototype hardware design, facilitating rapid iteration of embedded systems.
  • Collaborated on hardware testing to evaluate heat dissipation and shock vibration tolerance.
  • Applied optical precision instrument techniques for accurate measurement of Socket and Ararat connectors.
  • Operated LabVIEW software to control Iometer for comprehensive vibration-frequency analysis.
  • Documented testing processes and illustrated graphical interpretations for engineering analysis.

Network Operations Technician - Contractor

T-Mobile / Cingular
Snoqualmie, WA
03.2003 - 12.2005
  • Monitored network of approximately 100,000 customers across 38 cities and 700 cell sites using UNIX, Linux, and Windows environments.
  • Diagnosed technical issues in telecommunications systems to ensure optimal performance.
  • Conducted routine maintenance on network equipment to maintain infrastructure integrity.
  • Collaborated with IT teams to implement network upgrades and enhancements efficiently.
  • Documented network changes for compliance and assisted in troubleshooting connectivity inquiries.
  • Utilized Clear Case and Remedy software to generate trouble tickets and work orders.
  • Ensured compliance with industry standards while maintaining knowledge of emerging networking technologies.
  • Provided technical support to field technicians during installations, enhancing service delivery.

Network Operation Center Technician

AT&T Fix Wireless
Redmond, WA
07.2000 - 08.2001
  • Support domestic (U.S.) network service for southwest clients.
  • Provided 2nd and 3rd-level support for thousands of clients in both populated and isolating regions.
  • Maintaining and upgrading Radio Frequency network (PCS/ WCS and some 3G) systems.
  • Field technician communications for cell tower software upgrades.
  • Evaluating the quality of service through AT&T's SS7 STP Fiber Optics networks on Local Number Portability (LNP) escalations.
  • Troubleshooting data and voice service for integrity using CCIS faculties.
  • Optimizing R.F. signals between Base-stations and customer's residence remote units.
  • Monitoring T1s, OC3s, and DS3s to DSN DACS using Gabriel (Unix Bash Shell) GUI.

Technical Support

Telisphere.com
Fife, WA
03.2000 - 06.2000
  • Company Overview: Company sold in 2000
  • Configured DNS, DHCP, TCP/IP, and Directory Replications for single and group accounts.
  • Implemented IGRP, EIGRP, RIPv1/v2, and OSPF protocols.
  • Installed Server upgrades and service packs/patches.
  • Provided ISDN, ADSL, Cable modem, Frame Relay, and ATM support.
  • Implemented Intranet and web access services for clients.
  • Configured and upgraded ATX software for small office network computer systems.
  • Company sold in 2000

Network Operation Technician - Contractor

Microsoft (ITG) Information Technology Group
Redmond, WA
04.1999 - 07.1999
  • Established remote monitoring of T1s, OC3s, and DS3s to DSN DACS.
  • Maintained and upgraded software protocol.
  • Set and monitor teleconferencing links at a Globe scale.
  • Monitor Communications Circuits and Switches.
  • Monitor Automatic call distributors for routes & flow load.
  • Monitored network routers, circuits, and switches for maximum performance, including troubleshooting.
  • Provide technical support for the Polycom Video conferencing unit.

Technical Support at Amazon - Contractor

MicroAge
Seattle, WA
01.1999 - 03.1999
  • Streamlined network router and switch configuration to enhance accessibility control.
  • Managed all workstation installations, troubleshooting, and hardware conflict resolution.
  • Provided ongoing support post-operating system installation for end users.
  • Assisted in troubleshooting technical issues for client systems to ensure optimal performance.
  • Imported roaming accounts and ensured correct access privileges were established.
  • Facilitated mail account setup and addressed client bandwidth and hardware needs.
  • Collaborated with cross-functional teams to optimize operational processes.
  • Wrote and submitted reports on industry trends, influencing managerial business planning.

Member of logistics technical group for Microsoft - Contractor

Entex Information Services Inc.
Redmond, WA
04.1998 - 12.1998
  • Disassembled hardware systems and peripherals for efficient relocation.
  • Detailed reconstruction processes at new location to ensure proper setup.
  • Validated network connectivity using Internet Control Message Protocols.
  • Facilitated client adjustments to optimize system performance.
  • Implemented process improvements to boost operational efficiency.
  • Provided clients with regular progress updates throughout the relocation process.
  • Assessed company operations for compliance with safety standards.
  • Analyzed key performance indicators to develop effective strategies.

Education

Bachelor of Science - Physics

University of Washington
Seattle, WA
06-1993

Skills

  • ServiceNow platform
  • Problem solving
  • Team collaboration
  • Time management
  • Operating system configuration
  • Task prioritization
  • Critical thinking
  • Professional demeanor
  • Remedy software tool
  • Siebel CRM applications
  • UNIX/Linux systems
  • Hewlett-Packard OpenView
  • Cisco IOS management
  • Domain Name System (DNS) administration
  • Sybase data handling
  • Outlook and Microsoft Office
  • LabVIEW proficienc
  • HPUX and SunOS Solaris
  • MS-DOS expertise
  • Citrix Software
  • Performance testing with LoadRunner
  • HP SiteScope monitoring
  • Sun system integration
  • Network management skills
    Cisco device operations
    CSU/DSU connectivity solutions
  • Nortel switches knowledge
  • Proficiency in LAN/WAN distribution systems
  • UltraSparc workstation
  • Network cabling standards
    Experience with CAT5 and CAT6
  • Fiber optic cabling installation and maintenance experience
  • Problem-solving abilities
  • Adaptability and flexibility
  • Agile methodologies
  • Multitasking capacity

Courses Taken

  • Cisco Certified Network Associate
  • Cisco Certified Network Professional
  • Cisco Certified Security Professional

Hardware Skills

  • All P.C. variants
  • SUN Sparc/UltraSparc Stations
  • Printers
  • Video capture
  • Cable standards
  • Implementation
  • CAT5
  • CAT6
  • Fiber
  • EMC
  • NetAp filers

Additional Background

  • Physics Instructor: University of Washington Instructional Center.
  • Physics & Mathematics Instructor: Seattle Central Community College.
  • Undergraduate staff member: Aerospace & Energetics Research, Department, involved with the Ram Accelerator program at the University of Washington.
  • Member of Technical Staff - Internship: Jet Propulsion Laboratory (NASA) Pasadena CA.
  • The Alaska Synthetic Aperture Radar (SAR) Project, program emphasizes synthetic aperture radar data collection, processing, archiving, and distribution.
  • Member of technical Staff -Test Evaluator: Battelle Research Center Seattle, WA.
  • U.S. Army Advanced Automated Fire Support Artillery System.
  • Member of Aerospace Technical Group: David W. Taylor Naval Ship Research and Development Center, Testing and evaluation on military logistic systems.

Accomplishments

During my contract with Intel, I managed to reduce turnaround time between initial assignments and 1st phase result period from approximately two weeks to within two to three days by closing the existing gap between other team’s test time,

Timeline

AWS Network / Data Center Technician-Contractor

TEKsystems
01.2019 - 03.2019

Systems Technician -Contractor

TEKsystems
05.2018 - 06.2018

System & Data Center Technician - Contractor

AT&T Laboratories
10.2017 - 12.2017

Data Center Specialist

Kaiser Hospital Data Center
12.2014 - Current

Hardware/Migration Technician - Contractor

Lincoln Child Center
09.2013 - 03.2014

Data Center Technician at H.P. Enterprise Services - Contractor

Hewlett Packard
06.2012 - 05.2013

Internship Program

Effectual Systems Group Inc.
02.2012 - 04.2012

Mechanical Engineering Technician - Contractor

Intel Corp.
03.2007 - 09.2007

Network Operations Technician - Contractor

T-Mobile / Cingular
03.2003 - 12.2005

Network Operation Center Technician

AT&T Fix Wireless
07.2000 - 08.2001

Technical Support

Telisphere.com
03.2000 - 06.2000

Network Operation Technician - Contractor

Microsoft (ITG) Information Technology Group
04.1999 - 07.1999

Technical Support at Amazon - Contractor

MicroAge
01.1999 - 03.1999

Member of logistics technical group for Microsoft - Contractor

Entex Information Services Inc.
04.1998 - 12.1998

Bachelor of Science - Physics

University of Washington

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Melvyn Lanclos