Arturo Garcia
San Antonio,TX
Overview
12
12
years of professional experience
1
1
Certification
Work History
Clinical Navigator
Pam Rehabilitation Hospital
San Antonio, USA
12.2025 - Current
- Facilitated communication between patients, families, and clinical staff to ensure understanding of treatment plans.
- Managed interactions with medical insurance companies to secure patient care authorizations.
- Educated patients and families on rehabilitation hospital services and benefits.
- Educated physicians, nurses, and ancillary staff on rehabilitation services offered.
- Physical bedside assessment(s) of patients
- Manages marketing activities for hospital & community events
Director of Clinical Operations
PRMA Plastic Surgery
San Antonio, USA
07.2024 - 09.2025
- Develop strategic & operational objectives & enhance management reporting
- Implements and improves policies, procedures, and systems for efficiency
- Developed systems and procedures to enhance project management and streamline clinical operations
- Led cross-functional teams for successful project execution within established timelines
- Analyzes workflow & suggests improvements to maximize practice efficiency & patient experience
- Facilitated projects and initiatives for CEO of PRMA to support strategic objectives
- Monitored budget and forecasted expenses to ensure financial compliance.
- Manages vendor relationships & ensure compliance with OSHA & HIPPA
- Mentored 20 staff members, contributing to the development of high-performing, a cohesive team focus on achieving departmental goals
- Improved staff retention by creating a supportive work environment & providing ongoing training opportunities
- Evaluated and improved customer service and patient experience by resolving patient concerns and complaints
- Developed, implemented, revised, and evaluated policies & procedures
- Scheduled surgeries, managed pre-certifications & verified insurance coverage
Clinical Navigator
PAM Health Specialty Hospital
San Antonio, USA
07.2023 - 07.2024
- Provided primary contact support for patients and families, addressing concerns and facilitating access to necessary resources
- Educated patients and families on Long Term Acute Care Hospital (LTACH) benefits, enhancing understanding of available services
- Educated Physicians, Nurses, ancillary staff on LTACH services
- Coordinated with medical insurance companies to secure medical care authorization
- Physical bedside assessment(s) of patients
- Participated in marketing activities for hospital and community events to promote LTACH services and foster community engagement
- Complete monthly, quarterly & business reports
Practical Nurse Course Phase II Chief Instructor Writer
Madigan Army Medical Center
Tacoma, USA
08.2021 - 06.2023
- Instruct/Teach courses pertaining to all aspects of the nursing field
- Facilitated weekly/monthly educational meetings on new strategies and NCLEX prep
- Manage a large team of Nurse Educators (employees)
- Direct daily workflow & motivate employees, maintain positive relations
- Developed team members by providing developmental feedback and fostering a positive work culture
- Maintain daily working relationships with executives, physicians, employees, students & patient relations
- Developed committees to enhance process improvement initiatives.
- Participate in nursing skills activities for hospital & community events
- Enhanced military community awareness through collaboration with executives, physicians, and community leaders
Senior Advisor for the Director of Hospital Operations
Landstuhl Regional Medical Center
Germany
07.2019 - 08.2021
- Serve as the Senior Advisor to the Operations Manager on all daily hospital operations
- Managed & coordinated comprehensive medical care for 345,000 beneficiaries, improving access to healthcare in the region
- Educated Commanders, physicians, nurses & ancillary staff on medical readiness, ensuring operational preparedness
- Coached & mentored 200+ Soldiers & civilian employees, enhancing team resilience during COVID-19 pandemic
- Complete quarterly training plans for assigned company & hospital
- Complete monthly, quarterly training reports
- Contributed to fundraising efforts for hospital and community events
Deputy Director for Health and Readiness Manager
Landstuhl Regional Medical Center
Germany
08.2019 - 07.2019
- Advise on alignment of healthcare delivery with facility performance plan overseeing quality, safety and patient care
- Oversaw external health and readiness initiatives for installation organizations.
- Manage all internal hospital education & training for clinical skills sustainment
- Coordinate with members of the Executive Leadership Team to solve problems, integrate delivery of care
- Coordinated communication with United States Army Europe command units to facilitate access to medical assets
- Work with hospital leadership to solve issues & achieve peak performance
- Led a large team of Soldiers and civilian employees.
- Work with grieving families, facilitation patient movement, knowledgeable on patient transfer to rehab locations
Senior Clinical Nurse Advisor/ White House Medical Unit
Walter Reed National Military Medical Center
Bethesda, USA
09.2014 - 08.2018
- Directed United States Medical Escort team for President and Vice President during hospital stays, ensuring continuity of care and safety.
- Led strategic planning, design, and implementation of quality healthcare initiatives for daily census of 185, enhancing patient care standards.
- Supervised nursing coverage for clinical operations across 23 inpatient departments and MEDEVAC, facilitating efficient healthcare delivery.
- Work closely with physicians, and hospital CEO, in day-to-day nursing operations
- Strong knowledge in ICU nursing, MEDSURG and executive medicine
- Oversaw discipline, facilitated professional development, and ensured personnel accountability.
- Provided guidance to the Hospital Director regarding all LVN matters.
- Ensured timely solutions to problems, optimizing workflow in a high-pressure setting
Education
Bachelor of Science - Health Science
University of Incarnate Word
San Antonio, TX01-2017
Associate - General Studies
Anne Arundle Community College
Hanover, MD01-2012
License Practical Nurse Course -
U.S. Army
FT Gordon, GA01-2005
Skills
- Healthcare expertise
- Clinical leadership
- Regulatory compliance
- Protocol creation
- Patient interaction
- Family engagement
- Medical staff collaboration
- Attention to detail
- Problem solving
- Strategic planning
- Bilingual communication
- Supervision skills
- Presentation skills
- Leadership and motivation
- Interpersonal skills
Certification
- License Practical Nurse
- Common Faculty Development – Instructor Course
- Common Faculty Development – Developer Course
- Lean Six Sigma
- Practice Manager Certification
- Basic Healthcare Administration Certification
- Nextgen EHR System
- Surgimate Scheduling System
- Order of Military Medical Merit Awardee (O2M3)
References
Upon Request
Languages
- Spanish
- English
- Spanish
Languages
Spanish
Full Professional
Timeline
Clinical Navigator
Pam Rehabilitation Hospital
12.2025 - Current
Director of Clinical Operations
PRMA Plastic Surgery
07.2024 - 09.2025
Clinical Navigator
PAM Health Specialty Hospital
07.2023 - 07.2024
Practical Nurse Course Phase II Chief Instructor Writer
Madigan Army Medical Center
08.2021 - 06.2023
Deputy Director for Health and Readiness Manager
Landstuhl Regional Medical Center
08.2019 - 07.2019
Senior Advisor for the Director of Hospital Operations
Landstuhl Regional Medical Center
07.2019 - 08.2021
Senior Clinical Nurse Advisor/ White House Medical Unit
Walter Reed National Military Medical Center
09.2014 - 08.2018
Bachelor of Science - Health Science
University of Incarnate Word
Associate - General Studies
Anne Arundle Community College
License Practical Nurse Course -
U.S. Army