Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arturo A. Mena

Nogales,AZ

Summary

Dynamic legal and medical interpreter with extensive experience at CyraCom International, adept at facilitating communication in healthcare settings. Proven ability to convey complex medical terminology while ensuring patient understanding. Strong interpersonal skills and technical proficiency enhance virtual interpretation sessions, contributing to improved patient care and satisfaction.

Overview

16
16
years of professional experience

Work History

Legal and Medical Interpreter

CyraCom International
03.2020 - Current
  • Facilitate communication between healthcare providers and patients with limited English proficiency (LEP) or those who are deaf/hard of hearing.
  • Interpret medical information accurately and impartially, conveying complex medical concepts and terminology.
  • Ensure patient understanding of diagnosis, treatment options, and medical procedures.
  • Conduct virtual interpretation sessions via phone, video conferencing, or other digital platforms.
  • Interpret for various medical specialties, such as primary care, surgery, pediatrics, and mental health.
  • Maintain patient confidentiality and adhere to HIPAA guidelines.
  • Manage interpretation sessions, handling logistics and technical issues as needed.
  • Collaborate with healthcare providers to ensure effective communication and patient care.
  • Document interpretation sessions as required by healthcare organizations or providers.
  • Stay updated on medical terminology, procedures, and industry developments.
  • Develop and maintain relationships with healthcare providers and organizations.
  • Participate in training and professional development to enhance interpretation skills.
  • Adhere to industry standards and codes of ethics for medical interpreters.
  • Troubleshoot technical issues and ensure seamless virtual interpretation experiences.
  • Provide feedback to healthcare organizations on interpretation services and patient care.
  • Virtual medical interpreters play a vital role in bridging language gaps in healthcare, ensuring patients receive quality care and informed decision-making.

Wireless Sales Consultant

Sprint Wireless
Phoenix, AZ
03.2015 - 11.2019
  • Consistently met and exceeded sales objectives, generating new and repeat business.
  • Utilized consultative sales skills to identify customer needs and recommend wireless solutions.

Wireless Sales Representative

Sam's Club Kiosk Wireless
Tucson, AZ
07.2009 - 10.2009
  • Developed strong sales skills and product knowledge, providing excellent customer service.
  • Generated sales growth and built customer relationships.

Wireless Sales Representative

SCK Kiosk Phoenix
Phoenix, AZ
04.2009 - 07.2009
  • Gained experience in wireless sales, working with customers to understand their needs.
  • Provided solutions and recommendations to customers.

Education

Phoenix College
Phoenix, AZ
01.2003

Computer Science and Business

DeVry University
Phoenix, AZ
01.2002

Arizona Department of Corrections Academy
Tucson, AZ
03.1999

Skills

  • Medical terminology
  • Communication
  • Interpersonal skills
  • Virtual environment
  • Technical platforms
  • Healthcare industry regulations
  • Healthcare industry standards

Timeline

Legal and Medical Interpreter

CyraCom International
03.2020 - Current

Wireless Sales Consultant

Sprint Wireless
03.2015 - 11.2019

Wireless Sales Representative

Sam's Club Kiosk Wireless
07.2009 - 10.2009

Wireless Sales Representative

SCK Kiosk Phoenix
04.2009 - 07.2009

Phoenix College

Computer Science and Business

DeVry University

Arizona Department of Corrections Academy

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