Arturo Oropeza
Los Angeles,CA
Summary
I am a Leader, I have always been in management in every job i have worked. will help train and develop and will rise to all expectations. I am a Founder of a NFL fan Group that is a no profit organization that helps with Charity foundations.
Overview
15
15
years of professional experience
Work History
Service Advisor
Norm Reeves Honda Superstore West Covina
West Covina, CA
10.2023 - Current
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Developed strong relationships with customers by providing exceptional customer service.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Promptly responded to customer inquiries via phone, email or in person.
- Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
Store Manager
Firestone Complete Auto Care
Alhambra
05.2015 - 10.2023
- Im an in charge of day to day opperations
- Sales Budgets , Training and Developement , invitomental regulations , schedules, customer service.
Automotive Service Manager
Walmart
Paramount
03.2009 - 04.2015
Education
Ged -
East Los Angeles Occupational Center
02.2019
Skills
- Customer service
- Leadership Experience
- Training & Development
- Time management
- Inventory Control
- Environmental control
- Bilingual
- Vehicle Inspection
- Customer Expectation Management
- Customer Relationship Management
- Service Upselling
Timeline
Service Advisor
Norm Reeves Honda Superstore West Covina
10.2023 - Current
Store Manager
Firestone Complete Auto Care
05.2015 - 10.2023
Automotive Service Manager
Walmart
03.2009 - 04.2015
Ged -
East Los Angeles Occupational Center