Arturo Rocha
Watsonville,California
Summary
Accomplished Manager with a proven track record at Big 5 Sporting Goods, enhancing customer satisfaction and team performance through expert staff training and development. Skilled in complex problem-solving and effective team leadership, successfully fostering a professional and safe environment. Achieved significant improvements in staff agility and safety procedures without compromising service quality.
Overview
23
23
years of professional experience
Work History
Manager
Big 5 Sporting Goods
Watsonville, CA
06.2002 - 12.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
Education
Associate Of Arts - Liberal Arts
Cabrillo College
Aptos, CASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff management
- Staff training and development
- Goal setting
- Task delegation
Timeline
Manager
Big 5 Sporting Goods
06.2002 - 12.2024
Associate Of Arts - Liberal Arts
Cabrillo College