Open To Work
ARTURO RODRIGUEZ
Cicero,IL
Summary
Confident and Results-Oriented Collections Representative with 20+ years of experience in the industry. Skilled at resolving conflicts, and achieving positive outcomes through effective negotiation and communication. Committed to adhering to policies and procedures while maintaining a professional and friendly demeanor.
Overview
14
14
years of professional experience
Work History
General Laborer
ANCHOR ABRASIVES CO.
Tinley Park, IL
05.2025 - Current
- Collaborated with team members to optimize workflow and reduce processing times.
- Readied product pallets for optimal storage and shipment, carefully organizing boxes, and balancing weight.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Maintained cleanliness and organization of work area to promote safety and efficiency.
Customer Service Representative
Best Foot Forward
Hillside, IL
05.2023 - 05.2025
- Efficiently located customers using advanced skip tracing tools.
- Provided exceptional customer service by resolving issues promptly and professionally.
- Collaborated effectively with team members to achieve goals and address challenges.
- Demonstrated leadership by improving processes and mentoring colleagues.
- Prioritized tasks to maximize productivity and meet service objectives.
Delivery Truck Driver
WMJ Service LLC
Cicero, IL
01.2022 - 05.2023
- Provided exceptional customer service to enhance satisfaction and loyalty.
- Maintained a safe driving record by adhering to regulations and driving defensively.
- Safely handled and transported goods with proper loading and securing techniques.
Collections Representative
Great American Financial LLC
Chicago, IL
01.2020 - 10.2021
- Effectively managed a high-volume workload of 150-200 daily calls, consistently achieving outstanding collection results.
- Proactively analyzed collection reports to identify delinquent accounts and develop tailored payment plans.
- Demonstrated exceptional negotiation skills to resolve disputes and secure full or partial payments, while maintaining positive customer relationships.
- Leveraged skip tracing tools to locate debtors and update account information, ensuring accurate records and efficient collections processes.
Collections Representative
Enova Financial
Chicago, IL
08.2012 - 12.2019
- Consistently achieved high call volume and collection goals, utilizing scripted conversations and tailored payment plans.
- Provided comprehensive training and mentorship to new team members, ensuring their success and knowledge of company processes.
- Employed effective skip tracing techniques to locate debtors and recover outstanding balances.
- Successfully navigated a fast-paced call center environment, handling both manual and automated outbound calls.
Education
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Northwestern Business College
Chicago, IL07-2001
GED - undefined
Black Hawk College
Chicago, IL07-1998
Skills
- Updating Customer Accounts
- Automated Account Review
- Negotiation and Resolution
- Bilingual (English/Spanish)
Work Preference
Job Search Status
Open to workLocation Preference
On-SiteRemoteSalary Range
$45000/yr - $200000/yrTimeline
General Laborer
ANCHOR ABRASIVES CO.
05.2025 - Current
Customer Service Representative
Best Foot Forward
05.2023 - 05.2025
Delivery Truck Driver
WMJ Service LLC
01.2022 - 05.2023
Collections Representative
Great American Financial LLC
01.2020 - 10.2021
Collections Representative
Enova Financial
08.2012 - 12.2019
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Northwestern Business College
GED - undefined
Black Hawk College