Arturo Rodriguez-Martinez
Bolingbrook,IL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
Work History
Field Manager
Unity K9
Chicago, Illinois
01.2026 - Current
- Led field operations for Unity K9 teams across 7 sites.
- Facilitated communication with clients regarding site needs, service plans, and field concerns to ensure client satisfaction.
- Reviewed incident reports and corrected field practices with staff.
- Conducted performance reviews for staff; provided feedback on strengths and weaknesses as well as development opportunities.
- Trained team members in proper use of tools, equipment and safety procedures.
- Assigned guards to specific sites based on job complexity to optimize site security.
- Inspected job sites for compliance with safety regulations, quality standards, and client requirements, ensuring operational excellence.
Executive Protection and Armed Security Agent.
Phalanx Protection Worldwide
Chicago, Illinois
07.2025 - 01.2026
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular inspections and patrols to identify potential security risks.
- Responded promptly to alarms and incidents, coordinating with emergency services as needed.
- Maintained accurate logs of daily activities, incidents, and observations for reporting purposes.
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
- Maintained physical fitness to perform physically demanding job tasks.
Assistant Manager
Aldi
03.2025 - 08.2025
- Developed and implemented training programs for new staff to enhance operational efficiency.
- Streamlined inventory management processes to reduce discrepancies and improve accuracy.
- Coordinated team schedules, ensuring optimal coverage during peak business hours.
- Assisted in budget preparation.
- Evaluated employee performance, providing constructive feedback to foster professional growth.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Lead Associate
Aldi
11.2024 - 03.2025
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Wrote weekly reports for each store for the store manager and reported performance to management
- Trained store personnel on the company's products, services, customer service, and appreciation
- Assisted in daily product distribution and product assistance to our customer base
- Procured reports on missing product and product inbound from our warehouse
- Assigned daily tasks to other associates
Associate
Aldi
07.2023 - 11.2024
- Developed a reputation for prompt, efficient service with a high level of accuracy, receiving top ratings for 9 months straight
- Managed a cash register with an average of $45,000 in sales each day
- Maintained a clean and safe work environment, resulting in an efficient and encouraging environment.
Server
Red Robin
Plainfield , Illinois
12.2022 - 12.2023
- Greeted Red Robin guests and delivered friendly tableside service.
- Took food and beverage orders using POS systems.
- Explained menu items, specials, and allergen information to guests.
- Delivered entrées and refilled drinks during busy dining periods.
- Coordinated with kitchen staff to ensure accurate order timing.
Office Assistant
University of Illinois Springfield
08.2022 - 12.2022
- Handled 100's of student requests and maintained accurate notes for each request
- Ensured all workflow processes were automated and efficient and managed a semi-automated student intake and request forms
- Handled student requests for study aboard
- Partook in student intake and provided accurate information to management
- Managed an excel spreadsheet of 1000's of students that comprised sensitive information and other related information
Furniture Sales Associate and Mens lead
Macy's
08.2021 - 08.2022
- Wrote weekly reports for regarding sales, goals, upkeep of our homegoods area, and any other goals set for the week
- Constantly monitored sales, forthcoming, goals and objectives, and mark down items
- Kept a list of items that could be sold directly off the floor and provided said list to management at request
- Lead mens associate in return assistant and provided override when requested
- Trained new mens associates and was the point person for upkeep of our Polo displays
Line Lead
Aaron Thomas Packing
11.2020 - 08.2021
- Managed a 20-person team to complete a production project in 5 hours
- Lead a line of High schoolers in afterschool work of either packing redbull products or lays products
- Managed multiple smaller teams in Redbull production
- Maintained a safe working environment by ensuring proper packing technique
- Lead reporting and quality check of products
- Trained in utilization of machines and proper usage
- Managed pallet packing
- Managed reporting of number of pallets, and product loss
Education
Paralegal Studies
Lewis University
Lewis05-2025
Associate of Arts - Criminal Justice
Joliet Junior College
Joliet, IL12-2024
Skills
- Bilingual customer service
- Cash handling
- POS systems
Timeline
Field Manager
Unity K9
01.2026 - Current
Executive Protection and Armed Security Agent.
Phalanx Protection Worldwide
07.2025 - 01.2026
Assistant Manager
Aldi
03.2025 - 08.2025
Lead Associate
Aldi
11.2024 - 03.2025
Associate
Aldi
07.2023 - 11.2024
Server
Red Robin
12.2022 - 12.2023
Office Assistant
University of Illinois Springfield
08.2022 - 12.2022
Furniture Sales Associate and Mens lead
Macy's
08.2021 - 08.2022
Line Lead
Aaron Thomas Packing
11.2020 - 08.2021
Paralegal Studies
Lewis University
Associate of Arts - Criminal Justice
Joliet Junior College