Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
26
26
years of professional experience
Work History
Maintenance Dispatcher
Royal Caribbean International
Miami, FL
02.2003 - Current
Coordinated with technicians to ensure timely completion of tasks.
Generated reports on daily activities and technician performance using guest log tool.
Produced daily reports from AVO system for effective follow-ups.
Assisted in resolving guest and crew complaints related to maintenance work.
Performed administrative duties, including filing paperwork and updating crew training records.
Administrator
Estudio de Abogado Axel Watters Collado & Cia
Bluefields, Nicaragua
01.1999 - 01.2003
Delivered technical support for computer hardware and software challenges as needed.
Assisted with budget preparation and tracking of expenses.
Assisted in the development of new administrative systems, procedures and policies.
Prepared reports on various projects for management review.
Provided general administrative support to other staff members when needed.
Served as the primary point of contact for external stakeholders, including clients and partners.
Responsible of all administrative jobs as needed.
Education
Bachelor of Science - Degree in Systems and Programming
UNICIT | Ibero-American University of Science
Managua, Nicaragua
11-1998
High School Diploma -
Moravian High School
Blue fields, Nicaragua
12-1993
Skills
Administrative support
Customer service
Multitasking skills
Microsoft Office proficiency
Software applications knowledge
Schedule management
Internet research techniques
WordPress administration
Data entry and transcription
Affiliations
Due to my previous experience as an administrator I developed my administrative skills, and as technologies advances day by day, I am in continuous learning using the internet resources.
Languages
Spanish
First Language
English
Intermediate (B1)
B1
Accomplishments
Employee of the Month winner, March 2025, GTV, Jewel of the Seas
Employee of the Month nominee, 2014, M/S Vision of the Seas
Employee of the Month nominee, 2008, M/S Grandeur of the Seas
Timeline
Maintenance Dispatcher
Royal Caribbean International
02.2003 - Current
Administrator
Estudio de Abogado Axel Watters Collado & Cia
01.1999 - 01.2003
Bachelor of Science - Degree in Systems and Programming